Garage Receptionist in Mansfield

Garage Receptionist / Administrator

This is an exciting opportunity for someone with experience in a garage or workshop environment who enjoys working in a fast-paced setting and takes pride in delivering excellent customer service.

You'll be the first point of contact for customers, supporting the day-to-day running of our reception while working closely with technicians, management, and our fleet operations team to ensure vehicles are maintained safely and efficiently.

What You'll Be Doing

• Greeting customers in person, over the phone, and via email with a friendly and professional approach.
• Booking in vehicles for servicing, repairs, MOTs, and inspections.
• Scheduling maintenance, servicing, and safety checks for a large vehicle fleet.
• Keeping customers updated on repair progress and expected completion times.
• Contacting customers to obtain approval for any additional work required.
• Liaising with technicians and management to ensure work is completed efficiently.
• Producing invoices and processing customer payments.
• Ordering vehicle parts and monitoring stock levels.
• Maintaining accurate records and ensuring all mandatory paperwork is up to date.
• Using internal systems to manage schedules and vehicle information.
• Maintaining a clean, organised, and welcoming reception area.
• Providing administrative support and carrying out other reasonable duties as required.

What We’re Looking For

• Minimum of 2 years’ administration or receptionist experience.
• Previous experience working within a garage, workshop, or automotive environment is essential.
• Excellent customer service and communication skills.
• Strong organisational skills with the ability to manage multiple tasks.
• Confident using Microsoft Office, particularly Excel and Outlook.
• Good IT skills and experience working with computerised systems.
• Experience with scheduling, stock control, and ordering parts.
• Able to work independently and use initiative.
• Reliable, professional, and committed to delivering high-quality work.
• GCSEs (or equivalent) in English and Maths are desirable.

What We Offer

• Competitive salary (depending on experience).
• Full-time, permanent position.
• Supportive and friendly working environment.
• Opportunity to work with a wide variety of vehicles.
• Ongoing training and development.
• Modern workshop with up-to-date equipment.

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