At a Glance
- Tasks: Support customers and partners while managing service delivery efficiently.
- Company: Join a growing team in a supportive and collaborative environment.
- Benefits: Competitive salary, career development opportunities, and ongoing training.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic role with varied responsibilities and make a real impact.
- Qualifications: Experience in customer service or administration, with strong communication skills.
The predicted salary is between 12 - 15 € per hour.
We are looking for a highly organised and customer-focused Brokerage Coordinator to join our growing team. This is an exciting opportunity for someone with strong administrative, communication, and problem-solving skills who thrives in a fast-paced environment. You will play a key role in supporting customers, suppliers, and internal teams while ensuring services are delivered efficiently and accurately.
Key Responsibilities
- Respond professionally and promptly to all customer, partner, and internal enquiries.
- Build strong relationships with customers, understanding their needs and managing expectations.
- Liaise with business partners and suppliers to resolve customer queries and complaints efficiently.
- Escalate issues where appropriate to ensure timely resolution.
- Contact vendors regarding service amendments and brokered service requirements.
- Process orders for ancillary products with suppliers.
- Update contracts, pricing information, and customer records accurately.
- Investigate and resolve trade waste invoice queries.
- Schedule additional services effectively and ensure completion within agreed timelines.
- Keep customers informed regarding service updates and manage purchase orders.
- Manage requests relating to Infinis Trade Waste Management, coordinating with partners and confirming completed services.
- Produce accurate client reports on waste service usage within agreed SLAs.
- Maintain internal reporting systems for the brokerage department.
- Support new site setups and rollout projects within SLA and budget requirements.
- Conduct professional onboarding calls to communicate timelines and key service information.
- Coordinate site closures, including arranging removal of bins and skips.
- Manage confidential waste service requests and bulk collection arrangements.
- Maintain and update the internal CRM system with accurate information.
- Manage daily workflow effectively to ensure efficiency and accuracy.
- Provide additional administrative support to the brokerage department as required.
Skills & Experience Required
- Previous experience in customer service, administration, account coordination, or brokerage support.
- Excellent communication and interpersonal skills.
- Strong organisational skills with the ability to manage multiple tasks simultaneously.
- Customer-focused with excellent problem-solving abilities.
- High attention to detail and accuracy.
- Ability to work independently and as part of a team.
- Proficient in Microsoft Office and CRM systems.
- Experience within waste management, logistics, or service coordination is desirable but not essential.
What We Offer
- Supportive and collaborative working environment.
- Opportunities for career development and progression.
- Competitive salary package.
- Training and ongoing support.
- Dynamic and fast-paced role with varied responsibilities.
If you are organised, proactive, and passionate about delivering exceptional customer service, we would love to hear from you.
Account Co-ordinator- 20 hours PW in Mansfield employer: Ambitions Personnel
Join our dynamic team as a Brokerage Coordinator, where you'll thrive in a supportive and collaborative environment that values your contributions. We offer competitive salaries, ongoing training, and clear pathways for career development, making this an excellent opportunity for those passionate about customer service and looking to grow within the waste management sector.
StudySmarter Expert Advice🤫
We think this is how you could land Account Co-ordinator- 20 hours PW in Mansfield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and role. Know what they do and how you can contribute. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your communication skills. As an Account Coordinator, you'll need to respond to enquiries and manage expectations. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, tailored for you.
We think you need these skills to ace Account Co-ordinator- 20 hours PW in Mansfield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in customer service and administration. We want to see how your skills align with the Brokerage Coordinator role, so don’t hold back!
Show Off Your Communication Skills:Since this role is all about building relationships and responding to enquiries, let your communication skills shine through in your application. Use clear and concise language, and don’t forget to proofread for any typos!
Highlight Your Organisational Skills:We’re looking for someone who can juggle multiple tasks effectively. In your application, share examples of how you’ve managed your time and prioritised tasks in previous roles. This will show us you’re up for the challenge!
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can get back to you quickly. We can’t wait to hear from you!
How to prepare for a job interview at Ambitions Personnel
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Brokerage Coordinator. Familiarise yourself with the key tasks mentioned in the job description, like managing customer queries and liaising with suppliers. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role requires excellent communication, prepare examples of how you've effectively communicated with customers or resolved issues in the past. Think about specific situations where your interpersonal skills made a difference, and be ready to share these during the interview.
✨Demonstrate Your Organisational Skills
Being organised is crucial for this position. Come prepared with examples of how you've managed multiple tasks or projects simultaneously. You could even mention any tools or methods you use to stay organised, which will highlight your proactive approach.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the company culture, team dynamics, or growth opportunities. This not only shows your interest but also helps you gauge if the company is the right fit for you.
