IT Account Manager

Technical Account Manager – Grantham | £30,000 – £40,000 | Full-Time

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We’re working with a well-established and forward-thinking IT services provider in Grantham to recruit a Technical Account Manager. This is a fantastic opportunity for a technically experienced professional with a passion for client success and strategic relationship building.

Whether you’re an existing Account Manager with an IT background or a technical team lead looking for a new challenge, this role offers the chance to take ownership of client relationships while shaping their ongoing IT strategy and service delivery.

The Role:

As Technical Account Manager, you\’ll be the go-to contact for a dedicated portfolio of clients—ensuring their IT environments run smoothly, stay secure, and continue to evolve with their business needs.

Key responsibilities include:

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Acting as the primary contact for all client communications and service-related matters.

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Building trusted relationships and understanding clients’ technical and business objectives.

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Liaising between clients and internal technical teams to ensure expectations are met or exceeded.

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Conducting contract renewals, pricing negotiations, and presenting tailored solutions.

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Creating and presenting project proposals and quotations in collaboration with the sales team.

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Staying current with technology trends to offer strategic guidance.

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Driving continuous improvement across client services and internal processes.

About You:

We\’re looking for someone who brings both technical expertise and exceptional interpersonal skills. You’ll be comfortable working with a variety of stakeholders and confident in managing accounts at both an operational and strategic level.

You’ll need:

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A Microsoft-based technical background (essential).

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Strong communication and client engagement skills.

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Proven experience managing accounts or leading IT teams.

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Excellent commercial awareness and problem-solving skills.

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Ability to influence stakeholders and manage expectations.

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Organised, self-motivated, and confident working independently and as part of a wider team.

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A strong interest in new and emerging technologies.

What’s in it for you?

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Competitive salary of £30,000 – £40,000 depending on experience

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Full-time role based in Grantham

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Hybrid working options may be considered

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Supportive, collaborative team culture

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Opportunity to grow within a business that values innovation and customer excellence

Ready to take the next step in your career? Apply now or contact us for more details