At a Glance
- Tasks: Manage B2B accounts, build relationships, and deliver exceptional customer service.
- Company: Join a well-established, growing business with a focus on sustainability.
- Benefits: Enjoy 25 days holiday, pension, free parking, and a modern work environment.
- Other info: Career progression, full training, and regular team social events await you!
- Why this job: Make a real impact by enhancing customer experiences and driving retention.
- Qualifications: Proven B2B Account Management experience and strong communication skills.
The predicted salary is between 38000 - 45000 £ per year.
Are you an experienced B2B Account Manager who enjoys building long-term client relationships rather than chasing cold sales?
We're recruiting on behalf of a well-established and growing business looking for an experienced professional to join their commercial team.
Working alongside a team of four, you'll become a trusted point of contact for an established portfolio of business customers, ensuring exceptional service, strengthening relationships and identifying opportunities to improve customer retention.
This is an opportunity for someone who enjoys account management, customer retention and delivering outstanding service within a fast-paced B2B environment.
Working closely with the Sales team, you'll be responsible for managing existing customer relationships from enquiry through to ongoing account support.
Your responsibilities will include
- Managing a portfolio of existing B2B customer accounts.
- Building strong, long-term relationships with customers.
- Providing exceptional account management and customer service.
- Supporting customer retention through proactive communication.
- Working collaboratively with the Sales team to ensure a seamless customer journey.
- Identifying opportunities to improve processes and customer experience.
- Resolving customer queries efficiently and professionally.
- Monitoring customer activity and ensuring accounts are managed effectively.
- Producing quotations and supporting commercial discussions where required.
- Maintaining accurate customer records and CRM systems.
- Working with internal departments to ensure customer expectations are consistently exceeded.
About You
Proven B2B Account Management experience is essential.
We're looking for someone who has managed business-to-business customer accounts and understands how to develop long-lasting commercial relationships.
You'll ideally have
- Proven experience within a B2B Account Management, Key Account Management or Customer Success role.
- Excellent relationship-building and communication skills.
- A commercial mindset with a passion for customer retention.
- The ability to manage multiple accounts simultaneously.
- Strong organisational skills and attention to detail.
- Confidence working across different departments to deliver outstanding customer service.
- A proactive approach with a genuine desire to improve processes and add value.
- Experience using CRM systems.
Benefits
Company pension.
25 days holiday plus Bank Holidays.
Free on-site parking.
Modern £4 million purpose-built facility with excellent working environment.
Join a growing business backed by the Corp Acq Group, offering long-term stability and continued investment.
Career progression opportunities within a growing organisation.
Full training and ongoing development.
Work for a business committed to sustainability and carbon neutrality.
Employee recognition and long-service opportunities.
Regular team social events.
Free tea and coffee.
Casual dress
Key Account Manager in Grantham employer: Ambitions Personnel
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