At a Glance
- Tasks: Assist customers via calls and emails, manage orders, and provide admin support.
- Company: Join a small, busy office with a friendly atmosphere.
- Benefits: 29 days holiday, free parking, and flexible interview options.
- Other info: Opportunity to work in a dynamic environment with a supportive team.
- Why this job: Perfect for those who love problem-solving and helping others.
- Qualifications: Customer service experience and strong communication skills.
The predicted salary is between 30000 - 42000 £ per year.
Hours: Monday – Friday, 8:00am – 5:00pm
Start Date: End of March / Early April
We are seeking a proactive and reliable individual, with proven customer service and administration experience to join this small, busy office on a maternity cover basis.
Key Responsibilities
- Answer inbound customer calls and emails, assisting with queries in a timely manner
- Make outbound calls to new customers
- Liaise with other departments to arrange collections and deliveries
- Enter and amend customer orders and contracts using the internal CRM
- Occasional filing and general administrative support
What We’re Looking For
- Excellent problem-solving skills
- Confident handling of complaints, with the ability to find suitable solutions
- Strong phone manner and interpersonal skills
- Ability to work under pressure in a busy environment
- Excellent attention to detail
- Quick learner and adaptable
Additional Information
- This role requires working on Bank Holidays (except Christmas Day, Boxing Day, and New Year’s Day, which are included in your 29-day holiday entitlement)
- Free on-site parking provided
- Interviews scheduled next week: Friday, Monday 16th, and Thursday 20th. Flexible for exceptional candidates if needed
If you are organised, proactive, and enjoy delivering excellent customer service, we’d love to hear from you!
Customer Service & Administration in Grantham employer: Ambitions Personnel
Join our dynamic team in a supportive and friendly environment where your contributions are valued. We offer competitive benefits, including 29 days of holiday and free on-site parking, alongside opportunities for personal and professional growth. As a small office, we foster a close-knit work culture that encourages collaboration and innovation, making it an ideal place for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Administration in Grantham
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Ambitions Personnel.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Ambitions Personnel. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service & Administration in Grantham
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Ambitions Personnel.
How to prepare for a job interview at Ambitions Personnel
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Ambitions Personnel's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Ambitions Personnel offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
