At a Glance
- Tasks: Provide top-notch customer service and manage orders in a dynamic office environment.
- Company: Friendly and professional business based in Newark, focused on teamwork.
- Benefits: Competitive salary, generous holiday, pension contributions, and fun company events.
- Other info: Part-time hours with opportunities for growth and a relaxed work atmosphere.
- Why this job: Join a supportive team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service and administration, with strong communication skills.
The predicted salary is between 25000 - 29000 £ per year.
Are you an experienced Customer Service Administrator or Office Administrator looking for a part-time role with a professional, friendly business in Newark? We're looking for someone who enjoys dealing with people, is highly organised and takes pride in getting the detail right. This is a varied office-based role combining customer service, administration and order processing, working closely with Sales, Warehouse and Supply Chain.
You'll be responsible for helping customers throughout the order process, making sure orders are processed accurately and that any queries or issues are dealt with quickly and professionally. You'll be working across different systems and departments, so we're looking for someone who is confident, organised and able to manage a busy and changing workload.
- Answering incoming customer calls and dealing with enquiries professionally.
- Processing customer orders accurately.
- Responding to incoming and outgoing emails and correspondence.
- Liaising with customers regarding their orders and providing delivery and tracking information.
- Arranging collections and working with the Warehouse team on ad-hoc orders.
- Working closely with Sales, Warehouse, Supply Chain and Customer Support to resolve queries and keep orders moving.
- Updating information across internal systems and ensuring data is accurate.
- Handling customer queries and resolving issues wherever possible.
- Maintaining accurate records, filing and archiving.
- Providing general administrative support to the wider team.
What we're looking for:
- Previous office-based customer service and administration experience is essential.
- Proven experience working in a customer service and/or office administration role.
- A confident and professional telephone manner.
- Excellent written and verbal communication skills.
- Strong attention to detail and accuracy.
- Good organisational skills and the ability to prioritise a changing workload.
- Confidence using Microsoft Word and Excel.
- The ability to work independently and use initiative.
- A positive, friendly and professional approach.
- The ability to work collaboratively as part of a busy team.
Desirable experience:
- Previous experience processing customer orders.
- Order fulfilment or sales administration experience.
- Logistics or supply chain administration experience.
- Experience working with SAP or another ERP system.
- CRM experience.
- Experience liaising with warehouses, couriers or carriers.
- Experience dealing with UK and international deliveries.
- Previous experience working within a manufacturing, distribution or similar environment.
Salary & hours:
£25,000–£29,000 FTE, depending on experience. The successful candidate will need to have proven office-based customer service and administration experience. Candidates with additional experience in order processing, logistics, SAP/ERP or supply chain will be particularly well suited and may be considered towards the upper end of the salary range. The role is part-time initially, likely to be around 9.30am–3.00pm Monday to Friday.
Benefits:
- 20 days' holiday in year one, plus 3 additional days for the Christmas shutdown and bank holidays.
- Holiday entitlement increases with length of service.
- Annual discretionary bonus.
- Enhanced employer pension contribution of up to 5% matched.
- Medicash cashback scheme.
- Life assurance at 2 x annual salary.
- Enhanced maternity, paternity and sick pay.
- Free on-site parking.
- Company lunches and social events.
- Birthday celebrations and weekly fresh fruit.
- Relaxed and professional working environment.
Customer Service & Supply Chain Administrator employer: Ambitions Personnel
Ambitions Personnel is an excellent employer, offering a supportive and flexible work environment that prioritises employee well-being. With opportunities for professional growth within a small, friendly finance team, you can enjoy a balanced work-life schedule while contributing to meaningful financial operations in the Newark area.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Supply Chain Administrator
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Ambitions Personnel and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Ambitions Personnel and let us see your personality shine through!
We think you need these skills to ace Customer Service & Supply Chain Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Ambitions Personnel.
Get Familiar with Our Brand:Before applying, take some time to learn about Ambitions Personnel and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Ambitions Personnel
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Ambitions Personnel.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Ambitions Personnel will surely appreciate.
