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For Companies At a Glance
- Tasks: Assist customers via calls and emails, manage orders, and provide admin support.
- Company: Join a small, busy office with a friendly atmosphere.
- Benefits: 29 days holiday, free parking, and flexible interview options.
- Why this job: Perfect for those who love problem-solving and helping others.
- Qualifications: Customer service experience and strong communication skills.
- Other info: Work Monday to Friday, with occasional bank holiday shifts.
The predicted salary is between 24000 - 36000 £ per year.
Hours: Monday – Friday, 8:00am – 5:00pm
Start Date: End of March / Early April
We are seeking a proactive and reliable individual, with proven customer service and administration experience to join this small, busy office on a maternity cover basis.
Key Responsibilities
- Answer inbound customer calls and emails, assisting with queries in a timely manner
- Make outbound calls to new customers
- Liaise with other departments to arrange collections and deliveries
- Enter and amend customer orders and contracts using the internal CRM
- Occasional filing and general administrative support
What We’re Looking For
- Excellent problem-solving skills
- Confident handling of complaints, with the ability to find suitable solutions
- Strong phone manner and interpersonal skills
- Ability to work under pressure in a busy environment
- Excellent attention to detail
- Quick learner and adaptable
Additional Information
- This role requires working on Bank Holidays (except Christmas Day, Boxing Day, and New Year's Day, which are included in your 29-day holiday entitlement)
- Free on-site parking provided
- Interviews scheduled next week: Friday, Monday 16th, and Thursday 20th. Flexible for exceptional candidates if needed
If you are organised, proactive, and enjoy delivering excellent customer service, we’d love to hear from you!
Customer Service & Administration employer: Ambitions Personnel
Contact Detail:
Ambitions Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Administration
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your phone manner! Since this role involves handling customer calls, make sure you’re comfortable speaking clearly and confidently. Try role-playing with a friend to boost your confidence.
✨Tip Number 3
Prepare for common interview questions related to customer service. Think of examples from your past experiences where you solved problems or handled complaints effectively. We want to see how you shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and ready to jump in!
We think you need these skills to ace Customer Service & Administration
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer service and administration experience. We want to see how your skills match what we're looking for, so don’t hold back!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love proactive individuals who can think on their feet, so let us know how you’ve handled complaints or tricky situations.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate excellent attention to detail, so make sure there are no typos or errors. A well-structured application speaks volumes!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Ambitions Personnel
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you've handled complaints in the past and share specific examples of problem-solving. This will show that you can confidently manage customer queries and find suitable solutions.
✨Familiarise Yourself with the Role
Take a good look at the job description and understand the key responsibilities. Think about how your previous experience aligns with tasks like answering calls, liaising with departments, and managing orders. Being able to relate your skills directly to the role will impress the interviewer.
✨Practice Your Phone Manner
Since this role involves a lot of phone communication, practice speaking clearly and confidently. You might even want to do a mock interview over the phone with a friend. This will help you feel more comfortable and ensure you come across as professional during the actual interview.
✨Show Your Adaptability
The job requires someone who can work under pressure and adapt quickly. Prepare examples from your past where you've had to think on your feet or adjust to changing circumstances. Highlighting your ability to thrive in a busy environment will make you stand out as a proactive candidate.
