At a Glance
- Tasks: Support customers and suppliers while managing enquiries and resolving issues efficiently.
- Company: Join a dynamic team in a fast-paced brokerage environment.
- Benefits: Flexible 20-hour work week, competitive pay, and opportunities for growth.
- Other info: Perfect for those looking to gain experience in a supportive and collaborative setting.
- Why this job: Be the key link between customers and services, making a real difference every day.
- Qualifications: Strong organisational, communication, and problem-solving skills required.
The predicted salary is between 12 - 15 € per hour.
We are looking for a highly organised and customer-focused Brokerage Coordinator to join our growing team. This is an exciting opportunity for someone with strong administrative, communication, and problem-solving skills who thrives in a fast-paced environment. You will play a key role in supporting customers, suppliers, and internal teams while ensuring services are delivered efficiently and accurately.
Key Responsibilities
- Respond professionally and promptly to all customer, partner, and internal enquiries.
- Build strong relationships with customers, understanding their needs and managing expectations.
- Liaise with business partners and suppliers to resolve customer queries and complaints efficiently.
- Escalate issues where appropriate to ensure timely resolution.
- Contact vendors regarding service amendments and brokered service requirements.
- Process orders for ancillary products with suppliers.
- Update contracts, pricing information, and customer records accurately.
- Investigate and resolve trade waste invoice queries.
- Schedule additional services effectively and ensure completion within agreed timelines.
- Keep customers informed regarding service updates and manage purchase orders.
- Manage requests relating to Infinis Trade Waste Management, coordinating with partners and confirming completed services.
- Produce accurate client reports on waste service usage within agreed SLAs.
- Maintain internal reporting systems for the brokerage department.
- Support new site setups and rollout projects within SLA and budget requirements.
- Conduct professional onboarding calls to communicate timelines and key service information.
- Coordinate site closures, including arranging removal of bins and skips.
- Manage confidential waste service requests and bulk collection arrangements.
- Maintain and update the internal CRM system with accurate information.
- Manage daily workflow effectively to ensure efficiency and accuracy.
- Provide additional administrative support to the brokerage department as required.
Account Co-ordinator- 20 hours PW employer: Ambitions Personnel
Join our dynamic team as a Brokerage Coordinator, where you'll thrive in a supportive and collaborative work environment that values your contributions. We offer flexible working hours, opportunities for professional development, and a culture that prioritises customer satisfaction and teamwork. Located in a vibrant area, our company provides a unique chance to grow your career while making a meaningful impact on our clients and community.
StudySmarter Expert Advice🤫
We think this is how you could land Account Co-ordinator- 20 hours PW
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that job applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute. We want you to shine, so practice common interview questions and have your own ready!
✨Tip Number 3
Follow up after interviews! A quick thank-you email shows your enthusiasm and keeps you on their radar. It’s a simple way to stand out from the crowd.
✨Tip Number 4
Apply through our website for the best chance! We love seeing candidates who take the initiative to engage directly with us. Plus, it makes tracking your application easier!
We think you need these skills to ace Account Co-ordinator- 20 hours PW
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Brokerage Coordinator role. Highlight your organisational skills and any relevant experience that shows you can handle customer queries and manage relationships effectively.
Showcase Your Communication Skills:Since this role involves a lot of interaction with customers and partners, it’s crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect how you would respond to enquiries professionally.
Highlight Problem-Solving Abilities:We love candidates who can think on their feet! Include examples in your application where you've successfully resolved issues or managed complaints. This will show us that you can thrive in a fast-paced environment.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Ambitions Personnel
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Brokerage Coordinator. Familiarise yourself with the key tasks mentioned in the job description, like managing customer queries and liaising with suppliers. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role requires strong communication skills, prepare examples from your past experiences where you've effectively handled customer inquiries or resolved issues. Practise articulating these scenarios clearly, as it will highlight your ability to respond professionally and promptly, which is crucial for this position.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully solved problems in a fast-paced environment. Be ready to discuss how you approached these challenges and what the outcomes were. This will showcase your problem-solving skills and your ability to manage expectations, which are vital for a Brokerage Coordinator.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and how success is measured in this role. This not only shows your interest but also helps you assess if the company is the right fit for you.
