At a Glance
- Tasks: Assist customers with queries and manage order updates via phone.
- Company: Join a dynamic team focused on customer satisfaction.
- Benefits: Enjoy a balanced work schedule with 5 days on and 3 days off.
- Other info: Great opportunity for career growth in customer service.
- Why this job: Perfect for those who love helping people and thrive in a fast-paced environment.
- Qualifications: Strong communication skills and IT literacy required.
The predicted salary is between 22000 - 26000 £ per year.
Do you enjoy speaking with people and helping them with queries? We are currently recruiting for Customer Service Administrators. Your role will involve speaking to customers by phone regarding orders that have been placed. You must be I.T literate with accurate keyboard skills as you will be required to input data onto various systems. The ideal candidate will have excellent communication skills as you will be required to liaise with drivers and customers to update them on the status of orders.
Working hours: 5 days on and 3 days off (8 day rotation pattern) 07.00 - 16.30 (first week) / 09.30 - 19.00 (2nd week)
This would suit someone who has worked in customer service, administration or a call centre.
For further details, please contact Michelle on 01206 560523 or email: michelle.magee@ambitionspersonnel.com
Customer Service Administrator in Stanford-le-Hope employer: Ambitions Personnel Ltd
Join a dynamic team as a Customer Service Administrator where your passion for helping others is valued. Our company fosters a supportive work culture that prioritises employee growth, offering training and development opportunities to enhance your skills. With a unique 8-day rotation pattern, you will enjoy a balanced work-life schedule while being part of a collaborative environment that celebrates success and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Stanford-le-Hope
✨Tip Number 1
Get to know the company! Research their values and mission. When you speak to them, show that you understand what they stand for and how you can contribute to their goals.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and drivers, role-play some scenarios with friends or family. This will help you feel more confident when answering queries during interviews.
✨Tip Number 3
Be ready to showcase your I.T skills! Brush up on any relevant software or systems you might encounter. If you can demonstrate your tech-savviness, it’ll give you an edge over other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Administrator in Stanford-le-Hope
Some tips for your application 🫡
Show Your Communication Skills:Since the role involves speaking with customers, make sure your written application reflects your excellent communication skills. Use clear and concise language to demonstrate how you can effectively convey information.
Highlight Your I.T Literacy:We need someone who's I.T literate, so don’t forget to mention any relevant experience with data input or using various systems. This will show us that you're ready to hit the ground running!
Tailor Your Application:Take a moment to tailor your application to the job description. Mention your previous experience in customer service or administration, and how it relates to the role of Customer Service Administrator. We love seeing how you connect your background to what we do!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Ambitions Personnel Ltd
✨Know Your Customer Service Basics
Brush up on your customer service principles. Be ready to discuss how you handle queries and complaints, as well as share examples of when you've gone above and beyond for a customer. This shows that you understand the role and are passionate about helping others.
✨Demonstrate Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member. Focus on being concise and friendly, just like you would be with a customer on the phone.
✨Familiarise Yourself with Technology
As you'll be inputting data onto various systems, make sure you're comfortable with basic IT skills. If you know which systems the company uses, try to get familiar with them beforehand. This will help you feel more confident during the interview.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask Michelle or any other interviewer. This could be about the team dynamics, training processes, or what a typical day looks like. It shows your interest in the role and helps you gauge if it's the right fit for you.
