At a Glance
- Tasks: Administer and enhance CRM systems while supporting marketing campaigns and data quality.
- Company: Join a leading international professional services firm with a dynamic team.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: This is a maternity-cover fixed-term contract with excellent career development potential.
- Why this job: Make a real impact by optimising CRM systems and collaborating with senior stakeholders.
- Qualifications: Experience in CRM or marketing systems, with strong organisational and communication skills.
The predicted salary is between 49500 - 60500 £ per year.
A leading international professional services firm is looking for a
Senior CRM Systems Executive to support the effective use and development of its CRM and e-marketing systems.
Working within the Client Data & Systems team, the role will
- Administer and maintain the
Inter Action CRM , including access, data quality, archiving, folders and integrations.
- Support CRM data quality and help drive best-practice adoption across the organisation.
- Manage campaigns, mailings, complex searches and reporting.
- Act as a trusted advisor to marketing, business development teams, partners and fee earners.
- Deliver CRM training and create user guidance.
- Lead smaller projects and support wider CRM initiatives, including a major cloud upgrade.
- Work closely with IT to resolve technical issues and improve system performance.
The ideal candidate will have CRM or marketing systems experience within a professional services environment, with experience administering CRM and/or e-marketing platforms.
Inter Action and Vuture experience would be advantageous.
They will be highly organised, commercially minded and detail-focused , with strong communication skills and the ability to manage competing priorities in a fast-paced environment.
A collaborative, proactive approach and confidence working with senior stakeholders are essential.
Hybrid working
typically 60% office / 40% remote, subject to role requirements and manager approval.
This is a maternity-cover fixed-term contract.
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Senior CRM Systems Executive employer: Ambition
Ambition is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to take ownership of their roles while shaping a global internal audit programme. With a strong focus on professional development, employees are provided with ample growth opportunities and the chance to work alongside senior stakeholders in a dynamic international environment. Located in a vibrant city, Ambition offers a unique blend of flexibility and support, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior CRM Systems Executive
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Ambition.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Ambition. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Senior CRM Systems Executive
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Ambition.
How to prepare for a job interview at Ambition
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Ambition's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Ambition offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
