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- Tasks: Lead the global CRM function and enhance client relationships through data-driven strategies.
- Company: Top law firm with a focus on innovation and client engagement.
- Benefits: Competitive salary, professional development, and a chance to influence firm-wide practices.
- Why this job: Make a real impact in a hands-on role with significant visibility and strategic input.
- Qualifications: Previous CRM experience in legal or professional services and team management skills.
- Other info: Join a dynamic team and support offices worldwide with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
I'm currently working with a top law firm who are hiring for an experienced CRM Manager to join their firm to take ownership of the firm's global CRM function and play a key role in how the business manages and grows client relationships by managing the firms technology, processes and insight necessary to strengthen client relationships and enable data‐driven business development across the global firm.
This is a broad, hands‐on role with significant visibility, offering strategic input, system oversight, stakeholder engagement and the opportunity to influence firmwide adoption and best practice.
The Role
- Work with the Head of Marketing Operations & Digital to deliver the firm's CRM strategy.
- Turn strategic priorities into practical, measurable action plans and adoption programmes.
- Advise senior stakeholders and support consistent global CRM practice.
- Oversee InterAction and Vuture, including upgrades, enhancements and integrations.
- Maintain high standards of data governance and ensure GDPR/PECR compliance.
- Provide insights, relationship mapping and data for key client and strategic growth programmes.
- Support BD teams with client planning, pitches, targeting and segmentation.
- Deliver reporting dashboards and meaningful analytics to inform decision‐making.
- Drive change and embed CRM into day‐to‐day workflows, supported by a network of CRM champions.
- Support offices worldwide, ensuring alignment in standards and processes.
What's needed:
- Previous CRM experience within legal or wider Professional Services
- Hands-on experience of Interaction and Vuture
- Experience of working with and influencing senior stakeholders
- Previous team management experience
If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer £200 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply.
CRM Manager in London employer: Ambition
Contact Detail:
Ambition Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal sector and let them know you're on the hunt for a CRM Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Get social! Follow firms and professionals in the legal industry on LinkedIn. Engage with their posts and share your insights. This not only keeps you in the loop but also showcases your expertise to potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of CRM systems like InterAction and Vuture. Be ready to discuss how you've used these tools to drive client relationships and business development in your previous roles.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, we’re always here to support you throughout the process, so don’t hesitate to reach out!
We think you need these skills to ace CRM Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the CRM Manager role. Highlight your previous experience in CRM, especially within legal or professional services, and showcase how you've influenced senior stakeholders.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've driven change and improved client relationships in past roles.
Showcase Your Technical Skills: Since this role involves overseeing InterAction and Vuture, be sure to mention your hands-on experience with these systems. If you've managed upgrades or integrations, let us know!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at Ambition
✨Know Your CRM Inside Out
Make sure you’re well-versed in the specific CRM systems mentioned in the job description, like InterAction and Vuture. Familiarise yourself with their features and how they can enhance client relationships, as this will show your potential employer that you’re ready to hit the ground running.
✨Prepare for Stakeholder Engagement
Since the role involves advising senior stakeholders, think about examples from your past experience where you've successfully influenced decision-making. Be ready to discuss how you can support consistent global CRM practices and drive change within the firm.
✨Showcase Your Data Governance Knowledge
Understanding GDPR and data governance is crucial for this position. Brush up on these regulations and be prepared to discuss how you’ve maintained high standards of data compliance in previous roles. This will demonstrate your commitment to ethical data management.
✨Bring Actionable Insights
Think about how you can turn strategic priorities into measurable action plans. Prepare to share specific examples of how you’ve delivered reporting dashboards or analytics that informed decision-making in your previous roles. This will highlight your ability to provide valuable insights to the firm.
