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- Tasks: Lead the global CRM function and enhance client relationships through data-driven strategies.
- Company: Top law firm with a focus on innovation and client engagement.
- Benefits: Competitive salary, professional development, and a chance to influence firm-wide practices.
- Why this job: Make a real impact in a hands-on role with significant visibility and strategic input.
- Qualifications: Experience in CRM within legal or professional services and team management skills.
- Other info: Join a dynamic team and support global offices with best practices.
The predicted salary is between 36000 - 60000 £ per year.
I'm currently working with a top law firm who are hiring for an experienced CRM Manager to join their firm to take ownership of the firm's global CRM function and play a key role in how the business manages and grows client relationships by managing the firms technology, processes and insight necessary to strengthen client relationships and enable data‑driven business development across the global firm. This is a broad, hands‑on role with significant visibility, offering strategic input, system oversight, stakeholder engagement and the opportunity to influence firmwide adoption and best practice.
The Role
- Work with the Head of Marketing Operations & Digital to deliver the firm's CRM strategy.
- Turn strategic priorities into practical, measurable action plans and adoption programmes.
- Advise senior stakeholders and support consistent global CRM practice.
- Oversee InterAction and Vuture, including upgrades, enhancements and integrations.
- Maintain high standards of data governance and ensure GDPR/PECR compliance.
- Provide insights, relationship mapping and data for key client and strategic growth programmes.
- Support BD teams with client planning, pitches, targeting and segmentation.
- Deliver reporting dashboards and meaningful analytics to inform decision‑making.
- Drive change and embed CRM into day‑to‑day workflows, supported by a network of CRM champions.
- Support offices worldwide, ensuring alignment in standards and processes.
What’s needed:
- Previous CRM experience within legal or wider Professional Services.
- Hands-on experience of Interaction and Vuture.
- Experience of working with and influencing senior stakeholders.
- Previous team management experience.
If this job isn’t quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer £200 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply.
CRM Manager in City of London employer: Ambition
Contact Detail:
Ambition Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal sector and let them know you're on the hunt for a CRM Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Get social! Follow firms and professionals in the legal industry on LinkedIn. Engage with their posts and share your insights. This not only keeps you in the loop but also showcases your expertise to potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of CRM systems like InterAction and Vuture. Be ready to discuss how you've used these tools to drive client relationships and business development in your previous roles.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining the team!
We think you need these skills to ace CRM Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the CRM Manager role. Highlight your previous experience in CRM, especially within legal or professional services, and showcase how you've influenced senior stakeholders.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about CRM and how you can contribute to the firm's strategy. Be specific about your hands-on experience with InterAction and Vuture.
Showcase Your Data Skills: Since this role involves data-driven decision-making, don’t forget to mention your experience with analytics and reporting dashboards. Give examples of how you've used data to drive change in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at Ambition
✨Know Your CRM Inside Out
Make sure you’re well-versed in the specifics of CRM systems, especially InterAction and Vuture. Be ready to discuss how you've used these tools in previous roles and how they can be leveraged to enhance client relationships.
✨Showcase Your Strategic Thinking
Prepare examples of how you've turned strategic priorities into actionable plans. Think about times when you’ve influenced senior stakeholders or driven change within an organisation, as this will resonate well with the firm’s needs.
✨Demonstrate Data Governance Knowledge
Brush up on GDPR and PECR compliance, as this is crucial for the role. Be prepared to discuss how you’ve maintained data integrity and governance in past positions, and how you plan to uphold these standards in the new role.
✨Engage with Stakeholders
Think about your experience in engaging with various stakeholders. Prepare to share how you’ve supported teams with client planning and segmentation, and how you’ve built relationships that drive business development.
