Ambition Institute in Birmingham is seeking a Customer Service Associate to deliver high-quality support to applicants and participants across our programmes. You’ll be the first point of contact, answering calls and emails, and using Salesforce and telephony systems to log, track and resolve cases.
You’ll provide clear information about our programmes, follow procedures to maintain data quality, escalate urgent issues when needed, and collaborate with colleagues to ensure a seamless service.
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Hybrid Customer Experience Specialist in Birmingham employer: Ambition
Ambition is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to take ownership of their roles while shaping a global internal audit programme. With a strong focus on professional development, employees are provided with ample growth opportunities and the chance to work alongside senior stakeholders in a dynamic international environment. Located in a vibrant city, Ambition offers a unique blend of flexibility and support, making it an ideal place for those seeking meaningful and rewarding employment.
