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- Tasks: Be the friendly face of customer service, helping applicants with their queries.
- Company: Join Ambition Institute, a mission-driven organisation transforming education.
- Benefits: Enjoy a competitive salary, full-time hours, and a supportive work environment.
- Other info: Great opportunity for career growth in a dynamic team.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Looking for friendly, professional individuals who thrive in fast-paced settings.
The predicted salary is between 26228 - 26228 £ per year.
Application Deadline: 13 May 2026
Department: Admissions & Operations
Employment Type: Permanent - Full Time
Location: London
Reporting To: Customer Service Manager
Compensation: £26,228 / year
Description:
- 1 x Permanent role
- 3 x Fixed-term roles until end of October 2026
Ambition Institute is looking for a number of Customer Service Associates to play a vital role in delivering excellent customer service to applicants and participants engaging with our programmes. In this role, you’ll:
- Be the first point of contact for queries, responding to calls and emails quickly and thoroughly.
- Use Salesforce and telephony systems to log, track and resolve cases, maintaining accurate records and data quality.
- Provide clear, accurate information about Ambition Institute’s programmes, processes and policies.
- Escalate complex or urgent issues to relevant colleagues or teams.
- Share feedback to support continuous improvement and help shape the customer experience.
- Collaborate across teams to deliver a seamless service for all users.
We’re looking for someone who is friendly and professional, quick to respond, accurate and able to explain information simply. If you’re committed to our mission and thrive in a fast-paced, customer-focused environment, we’d love to hear from you.
Who are Ambition Institute? A great teacher changes the future every day. Especially for children who have had a tough start in life, a teacher can be the critical factor in their success. At Ambition Institute we help schools tackling educational challenges.
Customer Service Associate in London employer: Ambition Institute
Contact Detail:
Ambition Institute Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate in London
✨Tip Number 1
Get to know the company! Research Ambition Institute and understand their mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Service Associate, you'll need to be friendly and professional. Role-play common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and really want to join the team at Ambition Institute.
We think you need these skills to ace Customer Service Associate in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Associate role. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills: Since you'll be the first point of contact for queries, it's essential to demonstrate your ability to communicate clearly and effectively in your written application. Use simple language and keep it friendly – just like we do at StudySmarter!
Highlight Relevant Experience: If you've got experience in customer service or using systems like Salesforce, make sure to mention it! We love seeing how your background can contribute to delivering excellent service to our applicants.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Ambition Institute
✨Know the Company Inside Out
Before your interview, take some time to research Ambition Institute. Understand their mission, values, and the programmes they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Common Customer Service Scenarios
Think about typical customer service situations you might face as a Customer Service Associate. Prepare examples from your past experiences where you successfully handled queries or resolved issues. This will demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Familiarise Yourself with Salesforce
Since you'll be using Salesforce and telephony systems, it’s a good idea to brush up on your knowledge of these tools. If you have experience with similar systems, be ready to discuss that. If not, consider watching some tutorials to get a basic understanding.
✨Showcase Your Communication Skills
As a Customer Service Associate, clear communication is key. During the interview, focus on articulating your thoughts clearly and concisely. Use simple language to explain complex ideas, just like you would when helping a customer understand a programme or policy.