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- Tasks: Be the friendly voice for applicants, resolving queries and providing info about our programmes.
- Company: Join Ambition Institute, a mission-driven organisation focused on making a difference.
- Benefits: Enjoy a competitive salary, 25 days leave, and a supportive work culture.
- Other info: Flexible working options and professional development opportunities await you!
- Why this job: Make a real impact while developing your customer service skills in a dynamic environment.
- Qualifications: Great communication skills and a passion for helping others are essential.
The predicted salary is between 26228 - 26228 £ per year.
Ambition Institute is looking for Customer Service Associates to deliver excellent service to applicants and participants engaging with our programmes.
Responsibilities:
- Serve as the first point of contact for queries via calls and emails.
- Use Salesforce and telephony systems to log, track and resolve cases, maintaining accurate records.
- Provide clear and accurate information about Ambition Institute’s programmes, processes and policies.
- Escalate complex or urgent issues to relevant colleagues or teams.
- Share feedback to support continuous improvement of the customer experience.
- Collaborate across teams to deliver a seamless service for all users.
- Carry out administrative tasks to support the smooth running of the Front of House function.
Qualifications:
Essential:
- Right to work in the UK.
- Commitment to Ambition Institute’s mission and values.
- Excellent customer‑service principles: friendly, professional, responsive, transparent, accurate, supportive, accountable and a confident communicator.
- Comfortable using IT systems, including Salesforce (or similar CRM) and telephony platforms.
- Ability to manage a varied workload and prioritise competing demands.
- Willingness to learn, take feedback and adapt to new processes.
- Collaborative approach, able to work independently when required.
- Attention to detail and commitment to maintaining accurate records.
Desirable:
- Strong customer service skills from a customer‑facing or administrative role.
- Experience working in a fast‑paced environment.
Benefits:
- Competitive annual salary.
- Professional development for all staff.
- 25 days annual leave, plus bank holidays and a ‘winter shut down’ at the end of December/ beginning of January.
- Employer pension contribution of 11 %.
- Agile, hybrid working culture.
- Staff affinity networks focused on equality, diversity and inclusion.
- Blind recruitment process to ensure fairness.
- Enhanced maternity pay after a year’s service.
- Shared parental leave package.
- Access to free, confidential 24/7 wellbeing and support line.
- Work‑from‑home technology package.
- Interest‑free season ticket or bike loans.
Ambition Institute is an equal opportunity employer. We do not employ individuals with convictions for violence or dishonesty, sexual offences against minors or other offences relevant to the services we provide. We are committed to safeguarding children and the most vulnerable in society.
Customer Service Associate employer: Ambition Institute
Contact Detail:
Ambition Institute Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate
✨Tip Number 1
Get to know the company! Before your interview, dive into Ambition Institute’s mission and values. This will help you connect your own experiences to what they stand for, making you a more appealing candidate.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate your problem-solving skills during the interview.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with Salesforce or similar CRM systems. Being able to discuss your experience with these tools will demonstrate your readiness for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds!
We think you need these skills to ace Customer Service Associate
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled queries and provided support in the past, so share specific examples that showcase your friendly and professional approach.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the role. Remember, clarity is key!
Tailor Your Application: Take the time to tailor your application to our mission and values. We love seeing candidates who resonate with what we stand for, so make sure to connect your experiences and skills to our goals in your written application.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do, so go ahead and get started!
How to prepare for a job interview at Ambition Institute
✨Know the Company Inside Out
Before your interview, take some time to research Ambition Institute. Understand their mission, values, and the programmes they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a tricky situation. Be ready to discuss how you embody the principles of being friendly, professional, and responsive.
✨Familiarise Yourself with Salesforce
Since the role involves using Salesforce, it’s a good idea to brush up on your CRM skills. If you have experience with similar systems, be prepared to discuss that too. Showing that you’re comfortable with technology will give you an edge.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult customers or managing a busy workload. Practising your responses can help you feel more confident. Remember to emphasise your collaborative approach and willingness to learn, as these are key traits for the role.