Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support applicants through their application journey with excellent customer service.
- Company: Join Ambition Institute, dedicated to improving education for disadvantaged children.
- Benefits: Enjoy a competitive salary, 25 days leave, and flexible hybrid working options.
- Why this job: Make a real impact in education while growing in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Work from Birmingham, London, or Manchester with a collaborative team.
The predicted salary is between 20000 - 30000 £ per year.
2 days ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Description
We\’re looking for someone with a good understanding of customer service delivery and best practice to join our Admissions team as Admissions Officer, internally known as Admissions Associate.
You\’ll be responsible for delivering excellent customer service and support to applicants interested in completing one of our programmes. You\’ll help applicants to complete their application and onboarding which is achieved through: calls and emails to current applicants, responding to queries via phone and email, supporting on communication strategies and implementation, ensuring data integrity and running processes to drive forward the applicant pipeline.
Application Deadline: 23 July 2025
Department: Admissions & Operations
Location: Birmingham
Compensation: £24,570 / year
Description
We\’re looking for someone with a good understanding of customer service delivery and best practice to join our Admissions team as Admissions Officer, internally known as Admissions Associate.
You\’ll be responsible for delivering excellent customer service and support to applicants interested in completing one of our programmes. You\’ll help applicants to complete their application and onboarding which is achieved through: calls and emails to current applicants, responding to queries via phone and email, supporting on communication strategies and implementation, ensuring data integrity and running processes to drive forward the applicant pipeline.
Who are Ambition Institute?
A great teacher changes the future every day. Especially for children who have had a tough start in life, a teacher can be the critical factor in their success.
At Ambition Institute we help schools tackling educational disadvantage to keep getting better and help their teachers and school leaders to become more expert over time.
That’s how we’ll make sure every child gets a great education and the best possible start in life.
- We train teachers and leaders at all levels to get better at the things that make the biggest difference: what you teach, how you teach it, and how you create the conditions for schools to thrive.
- We share what works. Everyone can benefit from evidence of how great teaching and leadership can improve schools and change lives, so we connect people to the latest research and best practice.
- We champion every teacher and school leader’s potential to develop, as the driving force for sustainable school improvement.
Key Responsibilities:
- Delivering excellent customer service.
- Support pipeline management and proactively work to convert the applicants through strong communication.
- Deliver core processes and maintain and monitor accurate and up to date data records and information.
Working in a hybrid way, you’ll be attached to either our Birmingham, London or Manchester office and will report to Senior Admissions Associate. In line with our current ways of working, you’ll be expected to be in the office at least 1 day a month, in addition to team days and this may be reviewed by Ambition.
Skills, Knowledge and Experience
- Ability to identify own strengths and weaknesses and be open to feedback and improvement
- Strong attention to detail
- Ability to accurately record, monitor and analyse data
- A good understanding of customer service delivery and best practice
- Ability to manage a complex workload and able to balance potentially competing priorities
- Strong written and verbal communication skills
- Ability to clearly communicate and deliver processes
- Ability to spot issues, problem solve and escalate swiftly when necessary
- Ability to work collaboratively and independently with a high level of self-motivation
- Computer/IT skills and knowledge of Microsoft Office, including Word, Excel and PowerPoint
- Ability to use own initiative
- Able to respond positively and flexibly to change and/or challenging situations with a desire to seek solutions and make improvements
- Committed to equality and diversity
What’s in it for you….?
- Competitive annual salary
- Professional development for all staff
- 25 days’ annual leave, plus bank holidays and \’winter shut down’ at the end of December/beginning of January
- Employer pension contribution of 11%
- Agile, hybrid working culture, so you can manage when and where you work
- Staff affinity networks that help keep equality, diversity and inclusion at the heart of our work
- Blind recruitment process to ensure equality and fairness in our hiring
- Enhanced maternity pay after a year’s service
- Shared parental leave package
- Access to free, confidential 24/7 wellbeing and support line
- Comfortable and collaborative workspaces in the city centres of Manchester, Birmingham and London
- Work-from-home technology package to support hybrid working
- Interest free season ticket / bike loans
We don’t expect the person we hire to have all of the following, but this should give you a sense of what would enable you to thrive in this role and in our organisation:
You should apply for this role if:
- You care deeply about educational disadvantage and being part of an organisation that challenges inequality
- You have a good work ethic and strive to make a difference in the job you do
- You always give maximum effort to understand and meet the needs of our partners and participants
- You always have a great attitude so we “can do” for all our colleagues, partners and participants
- You are open to feedback and learning because we want to keep getting better
- You work with your initiative to bring new ideas and a fresh perspective
- You are well organised and can prioritise work that will have the greatest impact
You\’ll love working at Ambition if…
- You want a career with a person-centred organisation with a cause at its heart.
- You have a collaborative work ethos, bring warmth and good humour to work and constructive outlook to every situation
- You enjoy working in a fast-moving workplace, with a great support structure around you
- You would like to grow with an ambitious organisation as it progresses over time
- Want flexibility in how you work – splitting your time between one of our offices and remote working and managing your own working patterns to get the job done.
How to apply…Applications will be accepted for all office locations.
All applications must be received by the closing date, 23:59 on 23 July 2025. Please note that we may close applications earlier if we receive a high volume, so we encourage you to apply as soon as possible. Interviews are expected to take place either from 21 July 2025 to 25 July 2025 or from 29 July 2025 to 1 August 2025.
We recognise that AI function tools (i.e. ChatGPT or other generative AI tools) are here to stay and can be helpful for applications e.g. to assist in researching for application responses and to shorten your first draft. However, we are observing a growing trend in the use of AI, and we would caution applicants against relying too heavily on such tools when drafting responses.
The pitfall of such tools is that they produce generic responses that don’t showcase individuality, specific experiences or real-life examples. This usually results in applications being unsuccessful. We want to evaluate your response, and we will be looking for answers that use examples and experiences that are clearly specific to you. You are more likely to successfully demonstrate your soft skills like communication and teamwork when preparing answers to application questions yourself and this helps mitigate the unintended consequences of AI-generated responses.
If we suspect you have used AI inappropriately, the panel reviewing your application may adjust how your response is rated. For more details of what we consider to be acceptable use of AI function tools in our application process, please review our FAQs on our careers page.
We are committed to the safeguarding of children and the most vulnerable in our society and, as such, we are unable to employ individuals with relevant convictions, including the following: a conviction for an offence involving violence or dishonesty, of a sexual nature or against minors, or for any other offence that is relevant to the nature of the services provided by our organisation.
For any questions or queries please review our FAQs | Ambition Institute Careers (pinpointhq.com) in the first instance. If we\’ve not addressed your question in this section, please email us at jobs@ambition.org.uk
As an employer, we have a responsibility to prevent illegal working in the UK by ensuring that our employees have the right to work in the UK. Therefore, as part of the recruitment process to verify your eligibility you will be required to produce relevant documentation.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Education and Training
-
Industries
Higher Education
Referrals increase your chances of interviewing at Ambition Institute by 2x
Get notified about new Admissions Officer jobs in Birmingham, England, United Kingdom.
Birmingham, England, United Kingdom 1 week ago
Birmingham, England, United Kingdom 2 days ago
Birmingham, England, United Kingdom 2 weeks ago
Birmingham, England, United Kingdom 2 weeks ago
West Midlands, England, United Kingdom 2 days ago
Birmingham, England, United Kingdom 3 weeks ago
Birmingham, England, United Kingdom 2 days ago
West Midlands, England, United Kingdom 3 days ago
Birmingham, England, United Kingdom 6 days ago
Coventry, England, United Kingdom 2 days ago
Birmingham, England, United Kingdom 4 weeks ago
Codsall, England, United Kingdom 6 months ago
Swadlincote, England, United Kingdom 1 day ago
Birmingham, England, United Kingdom 1 day ago
Birmingham, England, United Kingdom 6 days ago
Birmingham, England, United Kingdom 2 days ago
Birmingham, England, United Kingdom 2 weeks ago
Birmingham, England, United Kingdom 3 days ago
Codsall, England, United Kingdom 3 months ago
Teach in Indonesia! No Experience Needed! Full Support & Training Provided!
Coventry, England, United Kingdom 2 weeks ago
Birmingham, England, United Kingdom 3 hours ago
Birmingham, England, United Kingdom 2 months ago
Teacher of Business Studies and Key Stage 5 Lead, Pastoral and Progress
Birmingham, England, United Kingdom 1 day ago
Birmingham, England, United Kingdom 6 days ago
Worcester, England, United Kingdom 4 days ago
Solihull, England, United Kingdom 3 hours ago
Teacher – Adult Skills Programmes (Salaried)
Birmingham, England, United Kingdom 6 days ago
Codsall, England, United Kingdom 2 days ago
Coventry, England, United Kingdom 1 month ago
Birmingham, England, United Kingdom 5 days ago
Coventry, England, United Kingdom 1 month ago
Walsall, England, United Kingdom 2 months ago
Birmingham, England, United Kingdom 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Admissions Officer employer: Ambition Institute
Contact Detail:
Ambition Institute Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admissions Officer
✨Tip Number 1
Familiarise yourself with the specific customer service practices that are valued in educational settings. Understanding how to effectively communicate with applicants and address their concerns will set you apart.
✨Tip Number 2
Showcase your ability to manage multiple tasks by preparing examples of how you've successfully handled competing priorities in previous roles. This will demonstrate your organisational skills and ability to thrive in a fast-paced environment.
✨Tip Number 3
Research Ambition Institute's mission and values thoroughly. Being able to articulate how your personal values align with theirs during an interview can significantly enhance your candidacy.
✨Tip Number 4
Prepare to discuss your experience with data management and integrity. Highlight any relevant tools or software you've used, as this role requires a strong attention to detail and accurate record-keeping.
We think you need these skills to ace Admissions Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Admissions Officer. Highlight your customer service experience and how it aligns with the role's requirements.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the Admissions Officer position. Emphasise your communication skills, attention to detail, and ability to manage workloads.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for education and your commitment to supporting applicants. Use specific examples from your past experiences to demonstrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are clear and professional.
How to prepare for a job interview at Ambition Institute
✨Showcase Your Customer Service Skills
As an Admissions Officer, you'll be delivering excellent customer service. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. This will demonstrate your understanding of best practices in customer service.
✨Demonstrate Attention to Detail
The role requires strong attention to detail, especially when managing data and records. Be ready to discuss how you've ensured accuracy in previous roles, perhaps by sharing specific instances where your attention to detail made a difference.
✨Communicate Clearly and Effectively
Strong written and verbal communication skills are essential. Practice articulating your thoughts clearly and concisely. You might even want to prepare a brief introduction about yourself that highlights your relevant experience and enthusiasm for the role.
✨Be Ready to Problem Solve
The ability to spot issues and escalate them swiftly is crucial. Think of examples where you've identified a problem and taken initiative to resolve it. This will show your proactive approach and readiness to tackle challenges head-on.
