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- Tasks: Transform data into actionable insights to drive strategic decisions and enhance client relationships.
- Company: Dynamic law firm focused on growth and innovation.
- Benefits: 25 days leave, private medical insurance, hybrid working, and a contributory pension scheme.
- Why this job: Make a real impact on client service and strategic growth with significant autonomy.
- Qualifications: Strong analytical skills and a proactive mindset; no prior law firm experience required.
- Other info: Join a collaborative team and enjoy excellent career development opportunities.
The predicted salary is between 50000 - 65000 £ per year.
The Insights & Data Lead plays a pivotal role in ensuring the firm has clear, high-quality and actionable insight into its clients, referrers, sources of work, and commercial performance. By transforming data, relationship intelligence and market knowledge into meaningful recommendations, the role helps drive strategic decision-making, client development, and firmwide operational effectiveness. This is a highly visible role with significant autonomy and influence, ideal for someone who enjoys analysing data, spotting opportunities, shaping commercial thinking, and contributing directly to the firm's strategic growth.
Key responsibilities
- Gathering and analysing data on the sources of all new work, including referrals from third parties, BD initiatives and international networks, to monitor strategic performance and refine future investment focus.
- Gathering and analysing data on our client base, spread of work (gap analysis), relationships held, recent activity, and financial performance to understand opportunities for growth, identify and mitigate risks, focus future engagement.
- Introducing client onboarding standards to better introduce new clients to the firm's range of services, engage with them on their preferences, understand their objectives, and ensure the firm works effectively in retaining them.
- Building upon the firm’s nascent Key Account programme, involving mapping relationships and tracking activity, monitoring engagement, sharing key information and identifying opportunities to widen relationships, and leading regular meetings internally.
- Refreshing and developing the firmwide Client Listening programme, with an emphasis on the commercial client base and referral sources for all teams, including identifying clients, interviewing clients, identifying follow-up actions, and ensuring these are fed back to the client team and actioned.
- Analysing and identifying overall feedback trend data and making recommendations to the firm as to areas of client service delivery that could be improved.
- Overseeing the data elements of email marketing and automation platforms, ensuring GDPR requirements are satisfied.
- Assisting the firm in understanding its requirements for, and subsequent implementation of, a CRM system.
- Supporting the team in the preparation of credentials and tender response documentation, particularly the utilisation of client feedback; case studies; legal directory submission content, and other sources of data that aid the firm in showcasing its expertise.
- Supporting the team in other relevant activity or initiative with clients and referrers that directly supports new business generation.
What This Role Offers
- Autonomy to shape a developing function and introduce new approaches.
- Direct impact on how the firm manages relationships, wins work, and makes strategic decisions.
- A central role in improving client service, growing key accounts, and supporting the firm's long-term ambitions.
- The opportunity to build evidence and insight that will underpin future CRM investment and digital capability.
Personal skills and attributes
- Strong analytical skills with the ability to interpret data sets and present insight clearly and persuasively.
- Confident influencing and collaborating with partners and senior leaders.
- Highly organised, structured and detail-oriented.
- Strong understanding of business development processes and what drives client loyalty.
- A proactive, self-starting mindset; able to work independently while contributing effectively to a small team.
- Curious, commercially minded and able to spot opportunities others may miss.
- Enthusiastic, articulate and confident presenting ideas and leading on projects.
- Passionate about data, continuous improvement and enhancing client relationships.
The role holder will require excellent personal skills (including presentation skills), strong analytical skills, strong administrative skills (including the consolidation, manipulation and presentation of data), a strong ability to problem solve and to use data to identify new opportunities for the firm. The holder of this role will enjoy considerable autonomy and responsibility, helping to enhance service delivery and relationship management across the firm and the strategic growth of the firm. Previous experience working in a law firm is not required.
Benefits
- 25 days annual leave plus Bank Holidays
- Contributory Pension Scheme
- Private Medical Insurance
- Season Ticket Loan
- Death in Service Benefit
- Hybrid Working (currently three days in the office and two remotely)
If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer £200 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply.
CRM, Insight and Data Lead in City of London employer: Ambition Europe Limited
Contact Detail:
Ambition Europe Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM, Insight and Data Lead in City of London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your skills align with their needs, especially around data analysis and client relationships.
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you’ve used data to drive decisions in past roles. This will help you stand out as someone who can make an impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace CRM, Insight and Data Lead in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your analytical skills and experience with data. We want to see how you can transform insights into actionable recommendations, so don’t hold back on showcasing relevant examples!
Show Your Passion for Data: Let us know why you love working with data! Share any projects or experiences where you've spotted opportunities or improved processes. This role is all about enhancing client relationships through data, so your enthusiasm will shine through.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, especially when it comes to presenting insights. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Ambition Europe Limited
✨Know Your Data
Make sure you brush up on your data analysis skills before the interview. Be prepared to discuss how you've transformed data into actionable insights in previous roles. This will show that you understand the importance of data in driving strategic decisions.
✨Showcase Your Client Engagement Skills
Think of examples where you've successfully engaged with clients or stakeholders. Highlight how you’ve built relationships and identified opportunities for growth. This is crucial for the role, so be ready to share specific stories that demonstrate your ability to enhance client relationships.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like improving client service or managing a key account. Practise articulating your thought process and the steps you would take to achieve positive outcomes. This will help you stand out as a proactive problem solver.
✨Be Ready to Discuss CRM Systems
Familiarise yourself with CRM systems and their impact on business development. Be prepared to discuss how you would approach implementing a CRM system and what factors you believe are essential for its success. This shows your understanding of the role's responsibilities and your readiness to contribute.