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- Tasks: Be the go-to person for residents, tackling their questions about HVAC and renewable energy.
- Company: Join a team dedicated to enhancing community living through eco-friendly initiatives.
- Benefits: Enjoy flexible work options and opportunities for professional growth.
- Why this job: Make a real impact in your community while developing valuable communication skills.
- Qualifications: Strong communication skills and a passion for social housing and sustainability are key.
- Other info: Engage with the community through events and workshops to promote green living.
The predicted salary is between 28800 - 42000 £ per year.
We are looking for a proactive and dedicated Customer Liaison Officer (CLO) to serve as the primary point of contact for residents and stakeholders in the Northumberland area. The ideal candidate will possess strong communication skills and a solid understanding of the social housing sector, particularly in HVAC and renewable energy projects. Key Responsibilities: * Customer Engagement: Act as the main point of contact for residents, addressing inquiries and concerns related to HVAC systems, renewable energy projects, and eco-friendly initiatives. * Communication: Facilitate clear communication between residents, project teams, and management, ensuring all parties are informed and engaged throughout the project lifecycle. * Issue Resolution: Proactively identify and resolve any issues or complaints raised by residents, coordinating with relevant teams to ensure timely and effective solutions. * Feedback Collection: Gather and document resident feedback to inform project improvements and enhance service delivery. * Community Engagement: Organize and attend community meetings, workshops, and events to educate residents about HVAC systems and renewable energy benefits. * Collaboration: Work closely with project managers, site teams, and subcontractors to ensure alignment on customer needs and project goals. * Reporting: Prepare regular reports on resident feedback, concerns, and overall satisfaction to share with management. Qualification…
Customer Liaison Officer employer: Ambitek Limited
Contact Detail:
Ambitek Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer
✨Tip Number 1
Familiarize yourself with the social housing sector, especially in relation to HVAC systems and renewable energy projects. Understanding the specific challenges and benefits of these areas will help you engage more effectively with residents and stakeholders.
✨Tip Number 2
Develop your communication skills by practicing active listening and clear articulation. Being able to convey complex information simply and effectively is crucial for a Customer Liaison Officer.
✨Tip Number 3
Get involved in community events or workshops related to eco-friendly initiatives. This will not only enhance your understanding but also expand your network within the Northumberland area, making you a more attractive candidate.
✨Tip Number 4
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved issues in previous roles. Highlighting your proactive approach to issue resolution can set you apart from other candidates.
We think you need these skills to ace Customer Liaison Officer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Liaison Officer position. Highlight the key responsibilities and required skills, especially those related to communication and the social housing sector.
Tailor Your CV: Customize your CV to emphasize your experience in customer engagement, issue resolution, and community involvement. Use specific examples that demonstrate your understanding of HVAC systems and renewable energy projects.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for community engagement and your proactive approach to customer service. Mention any relevant experiences that align with the responsibilities outlined in the job description.
Highlight Communication Skills: In both your CV and cover letter, make sure to highlight your strong communication skills. Provide examples of how you have successfully facilitated communication between different stakeholders in previous roles.
How to prepare for a job interview at Ambitek Limited
✨Show Your Communication Skills
As a Customer Liaison Officer, strong communication is key. Be prepared to demonstrate your ability to convey information clearly and effectively. Use examples from your past experiences where you successfully communicated with residents or stakeholders.
✨Understand the Social Housing Sector
Familiarize yourself with the social housing sector, especially regarding HVAC systems and renewable energy projects. Being knowledgeable about these topics will show your dedication and help you answer questions confidently.
✨Prepare for Issue Resolution Scenarios
Think of potential issues that could arise in the role and how you would address them. Prepare specific examples of how you've resolved complaints or concerns in the past, highlighting your proactive approach.
✨Engage with Community Initiatives
Be ready to discuss your experience with community engagement. Share any relevant experiences where you organized events or workshops, as this will demonstrate your commitment to educating residents and fostering community relationships.
