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- Tasks: Lead and inspire a support team while ensuring top-notch service delivery.
- Company: Join a thriving ERP reseller with a strong client base and a supportive culture.
- Benefits: Enjoy remote work flexibility, competitive salary, and a bonus structure.
- Why this job: Be part of a dynamic team shaping the future of ERP solutions and personal growth.
- Qualifications: Experience in managing ERP support teams and knowledge of relevant modules required.
- Other info: Monthly team meet-ups in Birmingham and opportunities for personal development.
The predicted salary is between 48000 - 72000 £ per year.
Support Manager
Location: Home-based
Salary: £60K to £80K + 7.5% bonus
This 24-strong ERP reseller has 40 ERP clients, ranging from 20 to 300 users.
This is an opportunity to join a small team of directors running a successful and profitable software company, playing a key role in the management and future growth of the ERP reseller. You will have full responsibility to hire, develop, and motivate your team, and to ensure the delivery of exemplary support services. You will undergo a few months of handover with the retiring support manager to ensure a smooth transition.
The support manager oversees a team comprising:
- 6 support staff
- 1 development manager
- 2 developers
The role is primarily managerial, involving interactions with:
- Staff
- Clients
- ERP and other vendors
The role involves reviewing reports and analyzing statistics. The support team has historically served as a nurturing environment for support consultants aspiring to move into ERP consulting roles, requiring a focus on:
- Nurturing
- Mentoring
- Coaching
- Personal development
The ideal candidate will have:
- Experience managing an ERP support team at an ERP reseller
- Knowledge of accounts, manufacturing, and distribution modules
- Ability to handle large customer accounts
All team members are UK-based and work from home. The team meets once a month in Birmingham, and the role will typically require about three days per month on-site with customers or staff, which can vary based on preferences.
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Support Manager employer: Ambis
Contact Detail:
Ambis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Manager
✨Tip Number 1
Familiarise yourself with the ERP systems and modules relevant to the company, especially in accounts, manufacturing, and distribution. This knowledge will not only help you understand the technical aspects of the role but also demonstrate your commitment and readiness to lead the support team.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. Engaging in conversations can provide you with insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your management style and how you plan to nurture and develop your team. Think of specific examples from your past experiences where you've successfully mentored or coached team members, as this aligns closely with the role's requirements.
✨Tip Number 4
Be ready to showcase your analytical skills by discussing how you've previously reviewed reports and statistics to improve support services. Highlighting your ability to make data-driven decisions will resonate well with the hiring team.
We think you need these skills to ace Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience managing ERP support teams. Include specific examples of how you've nurtured and developed team members, as well as any relevant knowledge of accounts, manufacturing, and distribution modules.
Craft a Compelling Cover Letter: In your cover letter, emphasise your managerial skills and your ability to motivate and develop a team. Mention your experience with large customer accounts and how you can contribute to the growth of the ERP reseller.
Showcase Relevant Experience: When detailing your work history, focus on roles that involved mentoring, coaching, and personal development within an ERP context. Use metrics or achievements to demonstrate your impact in previous positions.
Prepare for Interviews: If invited for an interview, be ready to discuss your management style and how you handle team dynamics. Prepare examples of how you've successfully managed client relationships and resolved issues in a support environment.
How to prepare for a job interview at Ambis
✨Showcase Your Leadership Skills
As a Support Manager, you'll be responsible for leading a team. Be prepared to discuss your previous experiences in managing teams, how you motivate and develop staff, and any specific strategies you've used to foster a positive work environment.
✨Demonstrate Your ERP Knowledge
Make sure to brush up on your knowledge of ERP systems, particularly in accounts, manufacturing, and distribution modules. Be ready to discuss how your expertise can benefit the company and its clients.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Think of examples from your past where you've successfully resolved issues or improved team performance.
✨Emphasise Your Coaching and Mentoring Experience
Since the role involves nurturing and developing support consultants, be ready to share your approach to coaching and mentoring. Highlight any success stories where you've helped team members grow into new roles.
