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- Tasks: Lead an ERP support team and manage application support across various levels.
- Company: Join a growing ERP software leader with a supportive culture.
- Benefits: Hybrid working, clear progression routes, and a happy team environment.
- Why this job: Make a real impact by leading a dedicated support team in a thriving company.
- Qualifications: Experience in application support and team management is essential.
- Other info: Limited staff turnover and opportunities for personal growth.
ERP Support Manager (ERP, Application Support, Stock Management) – Join a growing ERP software leader with clear progression routes and hybrid working!
Find out if this opportunity is a good fit by reading all of the information that follows below.
2 days per month in Milton Keynes.
This is a chance to run an ERP support team has a man manager for an ERP vendor.
Ideally you will be a support manager for another ERP vendor like
Kerridge
OGL
Epicor
IRIS
OneAdvanced
Infor
Priority ERP
Sage 200, Sage Intacct Sage X3
Business Central
OrderwiseOr other ERP solution
You will need a strong background in application support, managing team, managing the \”queue\” across first second and third line support.
You will get involved in:
Appraisals
Interviews
Training schedules
Roster management
Customer meetings
Negotiating SLA\’s
And this role reports to the operations director.
The team functions well and is happy, there is very limited staff turnover, this is a new role to take the weight of responsibility from the Operations director.
Please apply and I\’ll read your CV. Thanks Jake
Support manager employer: Ambis Resourcing
Contact Detail:
Ambis Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the ERP world and let them know you're on the hunt for a Support Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of ERP systems and be ready to discuss your experience managing support teams. We want you to showcase how you can handle appraisals, training, and customer meetings with ease.
✨Tip Number 3
Don’t forget to highlight your soft skills! As a Support Manager, you'll need to negotiate SLAs and manage a happy team. Make sure to share examples of how you've successfully led teams and resolved conflicts in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Support manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in ERP support and team management. We want to see how your background aligns with the role, so don’t be shy about showcasing your relevant skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our ERP Support Manager position. Share specific examples of your past experiences that relate to managing support teams and customer interactions.
Showcase Your Team Management Skills: Since this role involves managing a support team, make sure to highlight your leadership experience. We love to see how you've successfully managed queues and supported your team in previous roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Ambis Resourcing
✨Know Your ERP Inside Out
Make sure you have a solid understanding of the ERP systems mentioned in the job description, like Sage or Infor. Brush up on their features and how they support stock management and application support, as this will show your potential employer that you're not just familiar with the software but can also lead a team effectively.
✨Showcase Your Management Skills
Prepare examples of how you've successfully managed teams in the past. Think about specific situations where you handled appraisals, training schedules, or roster management. This will help demonstrate your capability to take on the responsibilities of a support manager.
✨Understand the Customer Perspective
Since you'll be involved in customer meetings and negotiating SLAs, it's crucial to understand the importance of customer satisfaction in support roles. Be ready to discuss how you've previously ensured high levels of customer service and resolved issues efficiently.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team's dynamics, the challenges they face, or how success is measured in this role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
