Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead Customer Success and support teams, shaping customer journeys and driving growth.
- Company: Established ERP software provider with a strong market reputation.
- Benefits: Hybrid working, competitive salary, and the chance to influence company strategy.
- Why this job: Join the Senior Leadership Team and make a real impact on customer success.
- Qualifications: Experience in Customer Success and enterprise software, ideally ERP.
- Other info: Opportunity to drive cloud transformation and enhance long-term customer relationships.
The predicted salary is between 80000 - 100000 £ per year.
A Customer Success Executive Lead is required by a well-established ERP software provider with over 250 long-term customers across the manufacturing sector. This organisation delivers powerful ERP solutions that typically support clients for 10-15 year partnerships, helping manufacturers streamline operations and maximise efficiency. With a strong reputation in the market and an ambitious roadmap around Cloud transformation, this is a rare opportunity to join the Senior Leadership Team, shaping the long-term customer journey and driving measurable value for a loyal client base.
Key Responsibilities:
- Lead Customer Success, Support, and account management functions
- Shape a Customer Success model focused on retention and growth
- Oversee the Support function through the Support Manager
- Collaborate closely with Product and Delivery to identify systemic issues and improve the customer experience
- Drive the migration to cloud strategy, ensuring customers have a clear roadmap for the future while minimising risk during transition
Requirements:
- Enterprise software experience ideally ERP
- Proven experience leading Customer Success, Support, or lifecycle management within ERP or complex enterprise software environments
- Strong knowledge of service management discipline, governance, and structured support operations
This role will suit a Customer Success leader who lives and breathes the customer journey. You will work closely with the CEO and leadership team to build a robust Customer Success function. Hybrid working - 1 day per week in Birmingham. This is a fantastic opportunity to influence strategy, strengthen long-term customer relationships, and play a key role in the future direction of a respected ERP software provider.
Head of Customer Success Management (Hybrid Working) in Solihull employer: Ambis Resourcing
Contact Detail:
Ambis Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Success Management (Hybrid Working) in Solihull
✨Tip Number 1
Network like a pro! Reach out to connections in the ERP space and let them know you're on the hunt for a Customer Success role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by diving deep into the company's customer success strategies. Familiarise yourself with their products and think about how you can enhance the customer journey. Show them you’re not just another candidate, but someone who’s genuinely invested in their mission.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds and shows your professionalism.
✨Tip Number 4
Apply through our website! We’ve got a streamlined process that makes it easy for you to showcase your skills. Plus, it shows you’re serious about joining our team and helps us get to know you better right from the start.
We think you need these skills to ace Head of Customer Success Management (Hybrid Working) in Solihull
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role. Highlight your experience in Customer Success and ERP environments, showcasing how you've driven customer journeys and added value in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about Customer Success and how your leadership style aligns with our vision at StudySmarter. Be genuine and let your personality come through.
Showcase Relevant Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Whether it's improving customer retention or leading successful migrations, we want to see how you’ve made a difference.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our Senior Leadership Team!
How to prepare for a job interview at Ambis Resourcing
✨Know Your Customer Success Inside Out
Make sure you brush up on your knowledge of customer success management, especially in the ERP space. Be ready to discuss how you've led teams in similar environments and share specific examples of how you've improved customer journeys and retention.
✨Showcase Your Leadership Skills
This role is all about leadership, so be prepared to talk about your experience managing teams. Highlight your approach to building a strong Customer Success function and how you've collaborated with other departments to drive results.
✨Understand the Company’s Vision
Research the company’s roadmap, especially their cloud transformation strategy. Be ready to discuss how you can contribute to this vision and what strategies you would implement to ensure a smooth transition for customers.
✨Prepare Questions for the CEO
Since you'll be reporting directly to the CEO, think of insightful questions that demonstrate your strategic thinking. Ask about their expectations for the Customer Success function and how they envision it evolving in the future.