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- Tasks: Lead Customer Success and account management, shaping customer journeys and driving growth.
- Company: Established ERP software provider with a strong market reputation.
- Benefits: Hybrid working, competitive salary, and the chance to influence company strategy.
- Why this job: Join the Senior Leadership Team and make a real impact on customer relationships.
- Qualifications: Experience in Customer Success and enterprise software, ideally ERP.
- Other info: Opportunity to drive cloud transformation and enhance customer experience.
The predicted salary is between 80000 - 100000 £ per year.
A Customer Success Executive Lead is required by a well-established ERP software provider with over 250 long-term customers across the manufacturing sector. This organisation delivers powerful ERP solutions that typically support clients for 10-15 year partnerships, helping manufacturers streamline operations and maximise efficiency. With a strong reputation in the market and an ambitious roadmap around Cloud transformation, this is a rare opportunity to join the Senior Leadership Team, shaping the long-term customer journey and driving measurable value for a loyal client base.
Key Responsibilities:
- Lead Customer Success, Support, and account management functions
- Shape a Customer Success model focused on retention and growth
- Oversee the Support function through the Support Manager
- Collaborate closely with Product and Delivery to identify systemic issues and improve the customer experience
- Drive the migration to cloud strategy, ensuring customers have a clear roadmap for the future while minimising risk during transition
Requirements:
- Enterprise software experience ideally ERP
- Proven experience leading Customer Success, Support, or lifecycle management within ERP or complex enterprise software environments
- Strong knowledge of service management discipline, governance, and structured support operations
This role will suit a Customer Success leader who lives and breathes the customer journey. You will work closely with the CEO and leadership team to build a robust Customer Success function. Hybrid working - 1 day per week in Birmingham. This is a fantastic opportunity to influence strategy, strengthen long-term customer relationships, and play a key role in the future direction of a respected ERP software provider.
Head of Customer Success (Hybrid) in Solihull employer: Ambis Resourcing
Contact Detail:
Ambis Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Success (Hybrid) in Solihull
✨Tip Number 1
Network like a pro! Reach out to your connections in the ERP and customer success space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have a lead on that perfect role!
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their products, customer base, and recent news. This will help you tailor your answers and show them you’re genuinely interested in shaping their customer success strategy.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs, especially around customer journey management and cloud transformation. We want to hear how you can drive measurable value for their clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Head of Customer Success (Hybrid) in Solihull
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Customer Success. Highlight your experience in leading customer success teams and any specific achievements in ERP or enterprise software environments. We want to see how you can bring value to our customers!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your vision aligns with our goals. Don’t forget to mention your experience with cloud transformation and how you can help shape our customer journey.
Showcase Your Leadership Skills: As this is an executive role, we’re keen to see examples of your leadership style. Share stories that demonstrate how you've built strong teams and fostered collaboration across departments. We want to know how you can lead our Customer Success function to new heights!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Ambis Resourcing
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to ERP solutions. Be ready to discuss how you've used these metrics in past roles to drive retention and growth. This shows you understand the importance of data in shaping customer journeys.
✨Demonstrate Leadership Experience
Prepare examples that highlight your leadership skills, especially in managing Customer Success teams. Talk about how you've influenced strategy and improved customer experiences in previous positions. This will help the interviewers see you as a strong candidate for an executive role.
✨Understand the Company’s Cloud Strategy
Research the company's current cloud transformation initiatives. Be prepared to discuss how you can contribute to this strategy and ensure a smooth transition for customers. Showing that you’re aligned with their vision will set you apart from other candidates.
✨Engage with the CEO's Vision
Since this role reports directly to the CEO, it’s crucial to understand their vision for the company. Prepare thoughtful questions that reflect your interest in their goals and how you can help achieve them. This demonstrates your commitment and strategic thinking.