At a Glance
- Tasks: Lead customer relationships and drive strategic growth in a dynamic SaaS environment.
- Company: Award-winning software vendor revolutionising supply chain planning with AI technology.
- Benefits: Competitive salary, bonus potential, hybrid working, and leadership progression opportunities.
- Other info: Join a growing team with exposure to large-scale transformation programmes.
- Why this job: Shape the future of Customer Success while making a real impact on enterprise relationships.
- Qualifications: Experience in Customer Success or Strategic Account Management with SaaS platforms.
The predicted salary is between 40000 - 60000 € per year.
A Customer Success Manager is required by a software vendor delivering an award-winning AI-powered end-to-end supply chain planning platform trusted by retailers, wholesalers, and manufacturers globally. With ~200 active customers and a scaling Customer Success capability, this is a genuine opportunity to take strategic ownership of enterprise relationships and influence the direction of the Customer Success function. Hybrid working within 2 hours of Birmingham. Salary £40,000-£60,000 + £20,000-£40,000 bonus potential.
To be successful in this Customer Success Manager role you should have:
- Experience in Customer Success, Strategic Account Management, or commercial relationship ownership
- Delivered Quarterly Business Reviews (QBRs) and surfaced commercial growth opportunities
- Managed mid-to-large enterprise customers (£10M-£100M+ turnover)
- Worked with SaaS, ERP, supply chain, planning, analytics, or enterprise software platforms
- Acted as the customer advocate across delivery, professional services, and sales teams
This Customer Success Manager opportunity offers real progression toward leadership responsibility. You'll help shape Customer Success structure, engagement models, and process maturity while moving beyond reactive account handling into true strategic relationship ownership with enterprise stakeholders. You'll gain exposure to £100M-level organisations and play a visible role in revenue expansion strategy.
Day to day, the Customer Success Manager will manage a portfolio of ~80 customers, acting as the primary strategic contact across stakeholders and executive sponsors. You'll run structured QBRs, identify adoption gaps, increase platform value realisation, coordinate activity across delivery and professional services teams, surface expansion opportunities for sales, and support long-term retention and growth strategy across enterprise accounts. You'll also help shape the evolution of the Customer Success function itself.
Role highlights:
- Leadership trajectory toward Head of Customer Success responsibility
- Strategic ownership of enterprise-level customer relationships
- Direct commercial impact through expansion opportunity identification
- Influence over Customer Success processes and structure
- Exposure to large-scale supply chain transformation programmes
If you are a commercially aware relationship builder who enjoys acting as the voice of the customer and wants a platform to grow into leadership, this is a standout opportunity.
CSM Manager in Solihull employer: Ambis Resourcing
Join a forward-thinking software vendor that champions innovation and customer-centricity in the supply chain sector. With a hybrid working model and a strong focus on employee development, you will have the opportunity to shape the future of our Customer Success function while enjoying competitive compensation and a clear path to leadership. Our collaborative work culture fosters growth and encourages you to make a meaningful impact on enterprise relationships, all within a vibrant community near Birmingham.
StudySmarter Expert Advice🤫
We think this is how you could land CSM Manager in Solihull
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. The more you engage, the better your chances of landing that Customer Success Manager role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your experience in Customer Success and strategic account management. This will help you stand out during interviews and demonstrate your value to potential employers.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors. Focus on articulating your experience with QBRs and managing enterprise customers. The more comfortable you are, the more confident you'll be when it counts.
✨Tip Number 4
Apply through our website! We’ve got some fantastic opportunities waiting for you. By applying directly, you’ll have a better chance of getting noticed and landing that dream job in Customer Success.
We think you need these skills to ace CSM Manager in Solihull
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Success Manager role. Highlight your experience in managing enterprise customers and any relevant SaaS or supply chain software experience. We want to see how you’ve driven commercial growth and built strong relationships!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about Customer Success and how your skills align with our needs. Share specific examples of your achievements, especially around QBRs and strategic account management.
Showcase Your Leadership Potential:Since this role has a leadership trajectory, don’t shy away from mentioning any leadership experiences you've had. Whether it's leading a project or mentoring a colleague, we want to know how you can help shape our Customer Success function!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Let’s get started on shaping the future together!
How to prepare for a job interview at Ambis Resourcing
✨Know Your Customer Success Metrics
Before the interview, brush up on key metrics related to Customer Success, especially in SaaS and supply chain contexts. Be ready to discuss how you've used these metrics to drive growth and retention in your previous roles.
✨Prepare for QBR Discussions
Since you'll be running Quarterly Business Reviews, think of examples where you've successfully conducted QBRs. Highlight how you identified adoption gaps and surfaced commercial growth opportunities during these reviews.
✨Showcase Your Strategic Thinking
This role requires strategic ownership of enterprise relationships. Prepare to discuss specific instances where you've influenced customer success processes or structures, and how that led to improved outcomes for both the customer and your company.
✨Demonstrate Your Relationship-Building Skills
As a Customer Success Manager, building strong relationships is key. Come prepared with stories that illustrate your ability to act as the voice of the customer and how you've collaborated with cross-functional teams to advocate for customer needs.
