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- Tasks: Provide first and second-line support for Sage 200 issues via phone and email.
- Company: Join a leading UK provider of business software solutions with a strong reputation since 2004.
- Benefits: Enjoy fully remote work, competitive salary, and certification opportunities in iplicit ERP.
- Why this job: Be part of a supportive team culture while enhancing your ERP expertise and career growth.
- Qualifications: Experience with Sage 200 and a background in ERP or accounting software support is essential.
- Other info: Work collaboratively in a friendly environment with a skilled support team.
The predicted salary is between 25500 - 42500 £ per year.
A Sage 200 Support Consultant is required by a leading UK provider of business software solutions. They deliver Sage 200 and iplicit, and have been a trusted Sage Partner since 2004. With a large, experienced development and support team, they boast successful Sage 200 project delivery across retail, hospitality, and manufacturing, and are recognised for their long-term customer relationships and strategic ERP implementations.
To be considered, you will need:
- Proven experience supporting Sage 200 software.
- Solid understanding of Sage 200 modules and functionality.
- Comfortable handling support queries via phone, email, and ticketing systems.
- Background in ERP software support or accounting software support roles.
You will receive structured training and certification in iplicit, a fast-growing ERP solution, boosting your long-term career prospects and expanding your ERP expertise.
On a day-to-day basis, you will provide first and second-line support for Sage 200 issues raised by clients. You will resolve support tickets through phone and email, troubleshoot issues, escalate when necessary, and work closely with a skilled ERP support team in a collaborative and friendly environment.
Role Selling Points:
- Fully remote working from anywhere in the UK.
- Salary up to £42,500 depending on experience.
- Certification and training in iplicit ERP.
- Supportive, close-knit team culture.
Sage 200 support in Derby employer: Ambis Resourcing
Contact Detail:
Ambis Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sage 200 support in Derby
✨Tip Number 1
Familiarise yourself with the latest features and updates of Sage 200. Being knowledgeable about the software will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable during the interview process.
✨Tip Number 3
Prepare to discuss specific scenarios where you've successfully resolved support queries in previous roles. Highlighting your problem-solving skills and experience with ERP or accounting software will set you apart from other candidates.
✨Tip Number 4
Show enthusiasm for continuous learning, especially regarding the iplicit ERP solution. Expressing your eagerness to grow and gain certifications will align well with the company's focus on career development.
We think you need these skills to ace Sage 200 support in Derby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Sage 200 and any relevant ERP or accounting software support roles. Use specific examples to demonstrate your skills in handling support queries and resolving issues.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of Sage 200 modules and your ability to work in a remote environment. Show how your background aligns with their needs.
Highlight Relevant Experience: When detailing your work history, focus on your proven experience supporting Sage 200 software. Include any specific achievements or projects that showcase your expertise in ERP support and customer service.
Prepare for Potential Questions: Think about common interview questions related to Sage 200 support and ERP systems. Be ready to discuss how you troubleshoot issues and your approach to customer service, as this will help you stand out during the selection process.
How to prepare for a job interview at Ambis Resourcing
✨Showcase Your Sage 200 Knowledge
Make sure to brush up on your understanding of Sage 200 modules and functionality. Be prepared to discuss specific features and how you've used them in past roles, as this will demonstrate your expertise and suitability for the position.
✨Prepare for Support Scenarios
Think about common support queries you might encounter and how you would resolve them. Practising your troubleshooting skills and being ready to explain your thought process during the interview can really impress the hiring team.
✨Highlight Your Communication Skills
Since the role involves handling support queries via phone and email, it's crucial to convey your ability to communicate clearly and effectively. Share examples of how you've successfully resolved client issues in the past, showcasing your interpersonal skills.
✨Express Enthusiasm for Continuous Learning
The opportunity for certification in iplicit is a big plus, so show your eagerness to learn and grow within the role. Discuss any relevant training or certifications you've pursued in the past and how they have benefited your career.
