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- Tasks: Lead a team of product managers to ensure top-notch service delivery for our ERP solutions.
- Company: Join a forward-thinking company that values collaboration and innovation.
- Benefits: Competitive salary, performance bonuses, and flexible remote work options.
- Why this job: Make a real difference by enhancing client experiences and leading a dynamic team.
- Qualifications: Experience in service delivery management and strong leadership skills.
- Other info: Opportunity for growth in a supportive and tech-savvy environment.
The predicted salary is between 43200 - 72000 £ per year.
Location: UK (remote with about 5 days a month travel to clients/office)
Works closely with: Product Managers, Delivery/Projects, Support, Development, Leadership Team
To: £60,000 base (DOE) + performance bonus (5% - 20%)
This role is a support manager overseeing 10 product managers who typically work in sub-teams covering each module of the ERP solution:
- CRM
- Finance
- Manufacturing
- Distribution
- Project management
Responsibilities:
The first 6 months of the role will be taking charge of the queue, managing the escalations, customer communication, ensuring that the 50 clients are properly looked after and that issues are resolved in a considered coordinated way, that developers/product managers are doing the right thing, priorities are correct and the team feels like a bunch of teckies pulling together.
The next 6 months is around client.
Service Delivery Manager in Mablethorpe employer: Ambis Resourcing
Contact Detail:
Ambis Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in Mablethorpe
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in service delivery or ERP. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to service delivery management. Think about how you’d handle escalations and client communication. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your leadership skills! When discussing your experience, highlight times you've successfully managed teams or projects. We love seeing how you’ve brought people together to solve problems.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates who are ready to make an impact.
We think you need these skills to ace Service Delivery Manager in Mablethorpe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience with ERP systems and managing teams, as well as any relevant achievements that show you can handle escalations and client communication effectively.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your passion for supporting teams and clients, and how your skills align with the responsibilities outlined in the job description.
Showcase Your Team Spirit: We love a team player! In your application, emphasise your ability to work closely with product managers and developers. Share examples of how you've successfully led teams or projects in the past, especially in a tech environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Ambis Resourcing
✨Know Your ERP Inside Out
Make sure you have a solid understanding of ERP systems, especially the modules mentioned in the job description like CRM, Finance, and Manufacturing. Brush up on how these systems work together and be ready to discuss your experience with them.
✨Showcase Your Leadership Skills
As a Service Delivery Manager, you'll be overseeing product managers. Prepare examples of how you've successfully led teams in the past, managed escalations, and ensured smooth communication between different departments. Highlight your ability to keep everyone on the same page.
✨Prepare for Client Scenarios
Think about potential client issues you might face in this role and how you would handle them. Be ready to discuss specific situations where you've resolved conflicts or improved client satisfaction, as this will show your problem-solving skills.
✨Emphasise Team Collaboration
This role requires working closely with various teams. Be prepared to talk about how you've fostered collaboration in previous roles, ensuring that everyone feels like part of the team. Share examples of how you’ve motivated your team to pull together during challenging times.
