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- Tasks: Provide top-notch support for Yardi software to global property investment clients.
- Company: Dynamic property management software firm based in London, offering remote work.
- Benefits: Competitive salary, flexible remote work, and a supportive team environment.
- Why this job: Join a leading consultancy and make a real impact in the property management sector.
- Qualifications: At least one year of experience with Yardi software and strong analytical skills.
- Other info: Great career growth opportunities and a vibrant team culture.
The predicted salary is between 32000 - 48000 £ per year.
This unique property management software and real estate investment solutions firm, located in London, are looking for an analytical, enthusiastic Application Support Consultant who has at least one year of experience supporting external clients or end users on Yardi Voyager property management software.
They are happy to look at all levels of Yardi Application Support - senior support up to £60k, or junior level from £40k upwards. If you have supported Yardi software, it's worth getting in touch with us.
This role is fully remote, they do have an office in central London and you are welcome to do the occasional day in the office. Their clients are some of the largest and most profitable property investment companies globally, and they are looking for the very best standard of support services.
You will be part of the Yardi application support team dealing with support tickets and queries and providing telephone, email and remote support for real estate and property investment clients. They are a Yardi consultancy and do both Commercial and residential. You will be looking at, analysing and troubleshooting customer support enquiries, and coming up with solutions, de-bugging the software and documenting results.
Skills and knowledge:
- Minimum of one year supporting Yardi property management software
- Strong application support experience
- Analytical thinker
- Properly document Yardi client support requests and resolutions in the ticketing system
- Prioritise and route client requests to other internal and external resources
- Able to assess and resolve Yardi related issues, determine if a Yardi problem is systemic in nature and react accordingly
- Superb interpersonal skills and customer service
- Track record of working from home.
Our client delivers world-class Yardi implementation and support services and technology solutions, to a prestigious range of global clients. It is a great place to work with superb team spirit and an excellent career path.
Please apply and I'll read your CV, thanks Jake.
Yardi Support in London employer: Ambis Resourcing
Contact Detail:
Ambis Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Yardi Support in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management and tech industries. You never know who might have a lead on a Yardi Support role or can put in a good word for you.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies of how you've tackled Yardi-related issues in the past. This will help you stand out during interviews and show that you’re the analytical thinker they need.
✨Tip Number 3
Practice makes perfect! Brush up on common Yardi problems and solutions. Being able to discuss these confidently will impress interviewers and demonstrate your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from enthusiastic candidates like you!
We think you need these skills to ace Yardi Support in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Yardi Voyager and any relevant support roles. We want to see how your skills match the job description, so don’t be shy about showcasing your analytical thinking and customer service prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about Yardi support and how you can contribute to our team. Keep it friendly and professional, and let us know what excites you about working with us.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky support issues in the past. We love analytical thinkers who can troubleshoot effectively, so share those success stories that demonstrate your ability to resolve Yardi-related problems.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Ambis Resourcing
✨Know Your Yardi Inside Out
Make sure you brush up on your knowledge of Yardi Voyager. Be prepared to discuss specific features and functionalities, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the software, but that you can also provide valuable insights.
✨Show Off Your Analytical Skills
Since the role requires analytical thinking, come prepared with examples of how you've solved complex issues in the past. Think about times when you had to analyse a problem, troubleshoot it, and document your findings. This will demonstrate your ability to handle client queries effectively.
✨Highlight Your Customer Service Experience
This position is all about providing top-notch support, so be ready to share your customer service successes. Talk about how you've managed client relationships, resolved conflicts, or gone above and beyond to ensure client satisfaction. This will help them see you as a great fit for their team.
✨Prepare for Remote Work Questions
Since this is a fully remote role, expect questions about your home office setup and how you manage your time. Be honest about your work-from-home experience and share strategies that help you stay productive and connected with your team.