At a Glance
- Tasks: Support and advocate for customers while managing their accounts and improving their experience.
- Company: Dynamic software company focused on customer satisfaction and employee happiness.
- Benefits: Competitive salary, commission opportunities, and a supportive team environment.
- Other info: Home-based role with travel to clients twice a week and excellent career growth.
- Why this job: Join a market leader and make a real difference in customer success.
- Qualifications: Experience in customer success or account management within a software company.
The predicted salary is between 35000 - 40000 € per year.
Read on to fully understand what this job requires in terms of skills and experience. If you are a good match, make an application.
You will be the support person or the sales person in the office who is trying to improve the customers' experience. You will like customers and enjoy helping them. Being the customer's evangelist is just your thing. Your background will be working for a software company doing telesales, customer support, or customer success.
This software company has about 400 clients and 2 major accounting software solutions. They are very focused on doing the right thing for their customers and being a good employer.
SummaryThis job is about knowing your customers and being the customer advocate. You will have the authority to fix things, make decisions, and get it right. You will be aware of the support issues, the functionality they are using, and the plans they have.
You will have about 80 accounts and your job is to:
- Sell them more software
- Sell them upgrades
- Sell consultancy and training
- Make sure they are using the software properly
You will have a target of about £300K and all the account managers hit target.
Why would you want this job?- Great product, market-leading accounting software with SaaS version and recognised as the industry leader
- Great team, offering good support and encouragement
- Great boss who looks after her team
- A customer-focused outlook, doing it right first time and happy to admit mistakes and improve things
You will be very happy making calls to customers and you will be comfortable asking for the order. Drop your CV across and apply for this…it is a wonderful job. Once I get your CV I'll call you to chat through your experience and the job.
Software Account Manager in Hilton employer: Ambis Resourcing
This software company is an excellent employer, offering a supportive and customer-focused work culture that prioritises employee satisfaction and growth. With a strong emphasis on teamwork and a commitment to doing the right thing for clients, employees can thrive in an environment where their contributions are valued and recognised. The role of Software Account Manager not only provides competitive compensation but also the opportunity to work with market-leading products and a dedicated team, making it a truly rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Software Account Manager in Hilton
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer base. This will help you tailor your conversations and show that you're genuinely interested in being the customer's advocate.
✨Tip Number 2
Practice your pitch! Whether it's over the phone or in person, being confident and clear about how you can improve the customer experience is key. Role-play with a friend or record yourself to refine your approach.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and make you stand out when it comes to landing that job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your enthusiasm for the role. It shows you're proactive and really keen on being part of the team. And remember, apply through our website for the best chance!
We think you need these skills to ace Software Account Manager in Hilton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in customer success or account management, especially in a software setting. We want to see how you can be the customer's advocate!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for helping customers and how you align with our values at StudySmarter. Share specific examples of how you've improved customer experiences in the past.
Showcase Your Communication Skills:As a Software Account Manager, communication is key. In your application, demonstrate your ability to convey ideas clearly and effectively. Whether it's through your CV or cover letter, let us see your friendly and approachable style!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Don’t forget to double-check everything before hitting send!
How to prepare for a job interview at Ambis Resourcing
✨Know Your Customers
Before the interview, research the company's clients and their needs. Understand the software solutions they offer and think about how you can advocate for customers effectively. This will show your potential employer that you're already in tune with their customer-focused approach.
✨Showcase Your Experience
Prepare to discuss your previous roles in telesales, customer support, or customer success. Be ready to share specific examples of how you've improved customer experiences or resolved issues. This will demonstrate your capability as a customer advocate and your understanding of the software industry.
✨Emphasise Problem-Solving Skills
Highlight your ability to fix problems and make decisions on the spot. Think of instances where you turned a negative customer experience into a positive one. This aligns perfectly with the company's ethos of doing things right the first time and being open to improvement.
✨Be Enthusiastic and Personable
During the interview, let your passion for helping customers shine through. Smile, be friendly, and engage with the interviewer. They’re looking for someone who not only fits the role but also embodies the spirit of being a 'friend to the customer'.
