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For Companies At a Glance
- Tasks: Lead a support team, manage escalations, and mentor staff in ERP application support.
- Company: Join a profitable software leader with nearly 30 years of experience in ERP solutions.
- Benefits: Enjoy hybrid working, clear career progression, and bonus earning potential.
- Why this job: Be part of a high-growth company with a culture focused on training and development.
- Qualifications: Experience managing ERP support teams and hands-on ERP application support is essential.
- Other info: Work with cutting-edge ERP software across various industries and enjoy bi-weekly product updates.
The predicted salary is between 36000 - 60000 £ per year.
ERP Support Manager (ERP, Application Support, Stock Management) – Join a growing ERP software leader with clear progression routes and hybrid working!
An ERP Support Manager (ERP, Application Support, CRM, Stock Management) is required by a well-established, profitable software company based in Hemel Hempstead with nearly 30 years\’ experience delivering cutting-edge ERP solutions to the wholesale, distribution, and retail sectors. This team support the flagship ERP product, which is a fully configurable ERP platform used by businesses ranging from food distributors, wholesalers, builders merchants and manufacturing companies
To be successful you\’ll need:
- Experience managing ERP support teams (5-8 people), ideally across 1st to 3rd line support.
- Hands-on ERP application support experience (not just people management).
- Background supporting configurable ERP platforms.
- Understanding of ERP, order processing, invoicing, stock, and trade counter modules.
- Proven ability managing support escalation processes and issues.
- Exposure to AI in support environments is a strong plus.
This ERP Support Manager role offers a chance to develop within a high-growth company where training is baked into the culture. You\’ll be working on a highly configurable, ever-evolving ERP platform with bi-weekly product updates and extensive opportunities to build deep application knowledge.
Day to day, you\’ll lead and manage a support function of up to 8, including 3 team leads across all support tiers. You\’ll handle escalations directly, mentor the team, and drive SLA adherence. As a hands-on manager, you\’ll also work closely with development, project delivery, and implementation teams to align customer service with business needs.
Why apply?
- Stable, profitable software business with a 29-year track record
- Clear career path into senior operational leadership
- Hybrid working (2-3 days in modern Hemel Hempstead office)
- Work with advanced, configurable ERP software used across diverse industries
- Bonus earning potential
ERP Support manager in Hemel Hempstead employer: Ambis Resourcing
Contact Detail:
Ambis Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ERP Support manager in Hemel Hempstead
✨Tip Number 1
Familiarise yourself with the specific ERP platforms that the company supports. Understanding their flagship product and its features will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and the expectations for the ERP Support Manager role, which can give you an edge during the interview process.
✨Tip Number 3
Prepare to discuss your hands-on experience with ERP application support in detail. Be ready to share specific examples of how you've managed support teams and handled escalations, as this will be crucial for demonstrating your suitability for the position.
✨Tip Number 4
Stay updated on trends in AI and how they apply to support environments. Being knowledgeable about AI's role in enhancing customer service can set you apart from other candidates and show that you're forward-thinking.
We think you need these skills to ace ERP Support manager in Hemel Hempstead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing ERP support teams and hands-on application support. Use specific examples that demonstrate your understanding of ERP systems, stock management, and escalation processes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for ERP solutions and your leadership skills. Mention your experience with configurable ERP platforms and how you can contribute to the company's growth and culture.
Highlight Relevant Experience: In your application, emphasise any experience you have with AI in support environments, as this is a strong plus for the role. Be specific about your previous roles and responsibilities related to ERP support.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an ERP Support Manager.
How to prepare for a job interview at Ambis Resourcing
✨Showcase Your ERP Knowledge
Make sure to brush up on your understanding of ERP systems, especially the specific modules mentioned in the job description like order processing and stock management. Be prepared to discuss how you've applied this knowledge in previous roles.
✨Demonstrate Leadership Experience
Since the role involves managing a support team, highlight your experience in leading teams, particularly in an ERP support context. Share examples of how you've successfully managed escalations and mentored team members.
✨Prepare for Technical Questions
Expect technical questions related to ERP application support. Be ready to explain your hands-on experience with configurable ERP platforms and how you’ve resolved complex issues in the past.
✨Discuss AI Exposure
If you have experience with AI in support environments, make sure to bring it up during the interview. Discuss how you think AI can enhance support processes and improve customer satisfaction.
