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- Tasks: Provide remote support, troubleshoot issues, and assist with customer implementations.
- Company: Award-winning ERP vendor known for innovation and collaboration.
- Benefits: Private healthcare, flexible working, 25 days leave, and team social events.
- Why this job: Join a dynamic team and grow your technical support career with full training.
- Qualifications: Experience in application support, strong communication skills, and SQL knowledge.
- Other info: Exciting opportunities for career development in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Office based in Southampton. Application Support Consultant (Application Support, ERP Support, SQL, Software Support, Technical Support) – Award-winning ERP vendor, great training & career development An Application Support Consultant (Application Support, ERP Support, SQL, Software Support, Technical Support) is required by a fast-growing, award-winning ERP software vendor based in Southampton. This ERP company is a customer-focused technology business that provides perfect-fit ERP solutions to over 2,500 customers worldwide. With a strong reputation for innovation and a highly collaborative culture, they offer exceptional career development opportunities and a supportive, dynamic environment. You will need: Experience in an application software support environment Strong communication and customer service skills Technical ability to troubleshoot and resolve support issues Good knowledge of SQL or database skills Experience with ERP systems is highly advantageousHands on support experience with MS Dynamics, Sage, Xero, Kerridge, Biztrack, P21, SharpAX, GreenTree, Opera, Acumatica or any other ERP solution would be a big advantage for this role. Full training on the ERP platform is provided, offering you a great opportunity to expand your ERP knowledge in a structured and supportive environment. This is an excellent chance to progress your technical support career with a forward-thinking software company. In this role, you will provide remote support to ERP users, troubleshoot technical issues, apply configuration fixes, maintain accurate case records, and escalate problems where necessary. You\’ll also support customer implementations, test system changes, and provide training as required. This is a varied, hands-on role based in the Southampton office. Why Join this ERP Company? Full training on ERP system Private healthcare plan Flexible working options 25 days annual leave + bank holidays Pension scheme and exercise reimbursement Regular team social events and a strong, inclusive culture
ERP Support employer: Ambis Resourcing
Contact Detail:
Ambis Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ERP Support
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. We can’t stress enough how personal connections can give you the inside scoop on job openings and company culture.
✨Tip Number 2
Prepare for the interview by researching the company and its ERP solutions. We want you to show off your knowledge about their products and how you can contribute to their success. It’s all about making that connection!
✨Tip Number 3
Practice your problem-solving skills! Since this role involves troubleshooting, we suggest you brush up on your SQL and ERP system knowledge. Be ready to demonstrate your technical abilities during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace ERP Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in application support and any relevant ERP systems you've worked with. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your SQL knowledge and customer service skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how your background makes you a perfect fit. We love seeing genuine enthusiasm, so let your personality come through!
Show Off Your Technical Skills: In your application, mention any hands-on experience you have with ERP solutions like MS Dynamics or Sage. We’re keen on candidates who can troubleshoot and resolve issues, so give us examples of how you've done this in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Ambis Resourcing
✨Know Your ERP Systems
Make sure you brush up on your knowledge of various ERP systems like MS Dynamics, Sage, and Xero. Familiarity with these platforms will not only help you answer technical questions but also show your genuine interest in the role.
✨Show Off Your Troubleshooting Skills
Prepare to discuss specific examples where you've successfully resolved technical issues in the past. Highlighting your problem-solving abilities will demonstrate your readiness for the hands-on nature of the job.
✨Communicate Clearly
Since strong communication skills are essential, practice explaining complex technical concepts in simple terms. This will showcase your ability to support users effectively and ensure they understand the solutions you provide.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the company culture, training opportunities, or the team you'll be working with. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
