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- Tasks: Provide remote support, troubleshoot issues, and assist with ERP user training.
- Company: Fast-growing, award-winning ERP software vendor in Southampton.
- Benefits: Full training, private healthcare, flexible working, 25 days leave, and team events.
- Why this job: Join a dynamic team and grow your technical support career with innovative ERP solutions.
- Qualifications: Experience in application support, strong communication skills, and SQL knowledge.
- Other info: Supportive environment with excellent career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Office based in Southampton.
Application Support Consultant (Application Support, ERP Support, SQL, Software Support, Technical Support) – Award-winning ERP vendor, great training & career development
An Application Support Consultant (Application Support, ERP Support, SQL, Software Support, Technical Support) is required by a fast-growing, award-winning ERP software vendor based in Southampton. This ERP company is a customer-focused technology business that provides perfect-fit ERP solutions to over 2,500 customers worldwide. With a strong reputation for innovation and a highly collaborative culture, they offer exceptional career development opportunities and a supportive, dynamic environment.
You will need:
- Experience in an application software support environment
- Strong communication and customer service skills
- Technical ability to troubleshoot and resolve support issues
- Good knowledge of SQL or database skills
- Experience with ERP systems is highly advantageous
Hands on support experience with MS Dynamics, Sage, Xero, Kerridge, Biztrack, P21, SharpAX, GreenTree, Opera, Acumatica or any other ERP solution would be a big advantage for this role.
Full training on the ERP platform is provided, offering you a great opportunity to expand your ERP knowledge in a structured and supportive environment. This is an excellent chance to progress your technical support career with a forward-thinking software company.
In this role, you will provide remote support to ERP users, troubleshoot technical issues, apply configuration fixes, maintain accurate case records, and escalate problems where necessary. You'll also support customer implementations, test system changes, and provide training as required. This is a varied, hands-on role based in the Southampton office.
Why Join this ERP Company?
- Full training on ERP system
- Private healthcare plan
- Flexible working options
- 25 days annual leave + bank holidays
- Pension scheme and exercise reimbursement
- Regular team social events and a strong, inclusive culture
ERP Support employer: Ambis Resourcing
Contact Detail:
Ambis Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ERP Support
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for the interview by practising common questions related to ERP support. We suggest you also brush up on your SQL skills and be ready to showcase your troubleshooting abilities. Confidence is key!
✨Tip Number 3
Showcase your passion for customer service during interviews. We want to see how you handle tough situations and keep clients happy. Share real-life examples of how you’ve gone above and beyond in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace ERP Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in application software support and any relevant ERP systems you've worked with. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your SQL knowledge and customer service abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how your background makes you a perfect fit for our team. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Technical Skills: Since this role involves troubleshooting and resolving support issues, make sure to mention any hands-on experience you have with ERP solutions like MS Dynamics or Sage. We’re keen on candidates who can hit the ground running, so highlight those technical skills!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Ambis Resourcing
✨Know Your ERP Systems
Make sure you brush up on your knowledge of various ERP systems like MS Dynamics, Sage, or Xero. Being able to discuss your hands-on experience with these platforms will show that you're not just familiar with the concepts but can also apply them in real-world scenarios.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've resolved technical issues in the past. Think about times when you had to troubleshoot a problem and what steps you took to fix it. This will demonstrate your problem-solving abilities and technical know-how.
✨Communicate Clearly
Since strong communication skills are key for this role, practice explaining complex technical concepts in simple terms. You might be asked to describe how you would assist a customer who is struggling with an ERP issue, so clarity is crucial.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
