At a Glance
- Tasks: Support and advocate for customers, ensuring they have the best experience with our software.
- Company: A leading software company focused on customer satisfaction and employee happiness.
- Benefits: Competitive salary, commission opportunities, and a supportive team environment.
- Other info: Home-based role with travel to clients twice a week and excellent career growth potential.
- Why this job: Join a dynamic team and make a real difference in customers' lives with innovative software solutions.
- Qualifications: Experience in customer success or account management within a software company.
The predicted salary is between 35000 - 40000 £ per year.
You will be the support person or the sales person in the office who is trying to improve the customers' experience. You will like customers and enjoy helping them. Being the customer's evangelist is just your thing.
Your background will be working for a software company doing telesales, customer support, or customer success. This position is home-based with travel to clients twice every week. The basic salary is £35,000 to £40,000 with commission of £20,000 to £40,000.
This software company has about 400 clients and two major accounting software solutions. They are very focused on doing the right thing for their customers and being a good employer.
Summary:
This job is about knowing your customers and being the customer advocate. You will have the authority to fix things, make decisions, and ensure customer satisfaction. You will manage about 80 accounts and your responsibilities include:
- Selling more software
- Selling upgrades
- Selling consultancy and training
- Ensuring proper use of the software
You will have a target of about £300,000 and all account managers hit their targets.
Why would you want this job?
- Great product, market-leading accounting software with a SaaS version
- Great team, offering good support and encouragement
- Great boss who looks after her team
- A customer-focused outlook, doing it right first time and happy to admit mistakes and improve things
Your background should include customer success or account management for a software company. You will be comfortable making calls to customers and asking for the order.
Drop your CV across and apply for this wonderful job. Once I get your CV, I will call you to chat through your experience and the job.
Software Account Manager in Derby employer: Ambis Resourcing
At Ambis Resourcing, we pride ourselves on fostering a supportive and collaborative work culture that prioritises client success and employee growth. As a fully remote employer based in the UK, we offer flexible working arrangements, continuous professional development opportunities, and a commitment to going the extra mile for both our clients and team members, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Software Account Manager in Derby
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer success stories. This will help you connect with the hiring manager and show that you're genuinely interested in being the customer's advocate.
✨Tip Number 2
Practice your pitch! Be ready to explain how your previous experience in telesales or customer support makes you the perfect fit for this role. Highlight specific examples where you've improved customer experiences or solved issues.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the company culture and what they value in an Account Manager. Plus, it could give you a leg up in the application process!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Once you’ve submitted your CV, be proactive and follow up to express your enthusiasm for the role.
We think you need these skills to ace Software Account Manager in Derby
Some tips for your application 🫡
Show Your Customer Passion:Make sure to highlight your love for helping customers in your application. We want to see that you genuinely enjoy being their advocate and can relate to their needs.
Tailor Your CV:Customise your CV to reflect your experience in telesales, customer support, or account management. We’re looking for specific examples that showcase your skills in these areas.
Be Honest About Challenges:Don’t shy away from mentioning any challenges you've faced in previous roles. We appreciate transparency and want to know how you’ve learned from those experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and get the ball rolling on your journey with us!
How to prepare for a job interview at Ambis Resourcing
✨Know Your Customers
Before the interview, research the company’s clients and their needs. Understand the software solutions they offer and how these can improve customer experiences. This will help you demonstrate your ability to be a customer advocate during the interview.
✨Showcase Your Experience
Be ready to discuss your previous roles in telesales, customer support, or customer success. Prepare specific examples of how you've helped customers in the past, especially in a software context. This will highlight your relevant experience and passion for customer satisfaction.
✨Emphasise Problem-Solving Skills
Since the role involves fixing issues and making decisions, think of instances where you successfully resolved customer problems. Share these stories to illustrate your proactive approach and ability to handle criticism while striving for the best outcomes.
✨Be Enthusiastic and Personable
This job is all about building relationships with customers. During the interview, let your personality shine through. Show your enthusiasm for helping customers and your commitment to being their advocate. A friendly and approachable attitude can make a lasting impression.
