At a Glance
- Tasks: Support and advocate for customers, ensuring they have the best experience with our software.
- Company: A leading software company focused on customer satisfaction and employee happiness.
- Benefits: Competitive salary, commission opportunities, and a supportive team environment.
- Other info: Home-based role with travel to clients twice a week and excellent career growth potential.
- Why this job: Join a dynamic team and make a real difference in customers' lives with innovative software solutions.
- Qualifications: Experience in customer success or account management within a software company.
The predicted salary is between 35000 - 40000 £ per year.
You will be the support person or the sales person in the office who is trying to improve the customers' experience. You will like customers and enjoy helping them. Being the customer's evangelist is just your thing.
Your background will be working for a software company doing telesales, customer support, or customer success. This position is home-based with travel to clients twice every week. The basic salary is £35,000 to £40,000 with commission of £20,000 to £40,000.
This software company has about 400 clients and two major accounting software solutions. They are very focused on doing the right thing for their customers and being a good employer.
Summary:
This job is about knowing your customers and being the customer advocate. You will have the authority to fix things, make decisions, and ensure customer satisfaction. You will manage about 80 accounts and your responsibilities include:
- Selling more software
- Selling upgrades
- Selling consultancy and training
- Ensuring proper use of the software
You will have a target of about £300,000 and all account managers hit their targets.
Why would you want this job?
- Great product, market-leading accounting software with a SaaS version
- Great team, offering good support and encouragement
- Great boss who looks after her team
- A customer-focused outlook, doing it right first time and happy to admit mistakes and improve things
Your background should include customer success or account management for a software company. You will be comfortable making calls to customers and asking for the order.
Drop your CV across and apply for this wonderful job. Once I get your CV, I will call you to chat through your experience and the job.
Software Account Manager in Derby employer: Ambis Resourcing
At Ambis Resourcing, we pride ourselves on fostering a supportive and collaborative work culture that prioritises client success and employee growth. As a fully remote employer based in the UK, we offer flexible working arrangements, continuous professional development opportunities, and a commitment to going the extra mile for both our clients and team members, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Software Account Manager in Derby
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ambis Resourcing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ambis Resourcing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Software Account Manager in Derby
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ambis Resourcing:Your cover letter is your chance to shine! Tell us why you want to work at Ambis Resourcing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ambis Resourcing!
How to prepare for a job interview at Ambis Resourcing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
