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- Tasks: Shape the future of Customer Success and manage enterprise relationships.
- Company: Award-winning software vendor in AI-powered supply chain planning.
- Benefits: Competitive salary, bonus potential, and hybrid working options.
- Other info: Opportunity for leadership growth and exposure to large-scale transformations.
- Why this job: Lead strategic customer relationships and influence growth in a dynamic environment.
- Qualifications: Experience in Customer Success or Strategic Account Management required.
The predicted salary is between 40000 - 60000 £ per year.
Shape the future of a growing Customer Success function with leadership trajectory. A Customer Success Manager is required by a software vendor delivering an award‑winning AI‑powered end‑to‑end supply chain planning platform trusted by retailers, wholesalers, and manufacturers globally. With ~200 active customers and a scaling Customer Success capability, this is a genuine opportunity to take strategic ownership of enterprise relationships and influence the direction of the Customer Success function. Hybrid working within 2 hours of Birmingham. Salary £40,000-£60,000 + £20,000-£40,000 bonus potential.
Qualifications
- Experience in Customer Success, Strategic Account Management, or commercial relationship ownership
- Delivered Quarterly Business Reviews (QBRs) and surfaced commercial growth opportunities
- Managed mid‑to‑large enterprise customers (£10M-£100M+ turnover)
- Worked with SaaS, ERP, supply chain, planning, analytics, or enterprise software platforms
- Acted as the customer advocate across delivery, professional services, and sales teams
Responsibilities
- You will help shape Customer Success structure, engagement models, and process maturity.
- You will move beyond reactive account handling into true strategic relationship ownership with enterprise stakeholders.
- You will gain exposure to £100M‑level organisations and play a visible role in revenue expansion strategy.
- Day to day, the Customer Success Manager will manage a portfolio of ~80 customers, acting as the primary strategic contact across stakeholders and executive sponsors.
- You'll run structured QBRs, identify adoption gaps, increase platform value realisation, coordinate activity across delivery and professional services teams, surface expansion opportunities for sales, and support long‑term retention and growth strategy across enterprise accounts.
- You will also help shape the evolution of the Customer Success function itself.
Role Highlights
- Leadership trajectory toward Head of Customer Success responsibility
- Strategic ownership of enterprise‑level customer relationships
- Direct commercial impact through expansion opportunity identification
- Influence over Customer Success processes and structure
- Exposure to large‑scale supply chain transformation programmes
If you are a commercially aware relationship builder who enjoys acting as the voice of the customer and wants a platform to grow into leadership, this is a standout opportunity.
Customer Success Manager employer: Ambis Resourcing
Contact Detail:
Ambis Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info about the company culture and what they really value in a Customer Success Manager.
✨Tip Number 2
Prepare for the interview by practising your storytelling skills. Think of specific examples from your past experiences that showcase your ability to manage enterprise relationships and drive customer success. We want to hear how you’ve made an impact!
✨Tip Number 3
Show your passion for the industry! Research the latest trends in SaaS and supply chain software. Bring up relevant topics during your interviews to demonstrate your enthusiasm and knowledge about the field.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email reiterating your interest in the role and highlighting a key point from your conversation can keep you top of mind for the hiring team.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Success Manager role. Highlight your experience in managing enterprise customers and any relevant SaaS or supply chain software experience. We want to see how you’ve driven success in previous roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about Customer Success and how your skills align with our mission. Share specific examples of how you've influenced customer relationships and driven growth.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Quantify your successes, like how you increased customer retention or drove revenue growth. We love numbers that tell a story about your impact!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach all your documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Ambis Resourcing
✨Know Your Customer Success Metrics
Before the interview, brush up on key metrics relevant to Customer Success, like Net Promoter Score (NPS) and Customer Lifetime Value (CLV). Being able to discuss how you've used these metrics to drive success in previous roles will show your understanding of the field and your strategic mindset.
✨Prepare for QBR Discussions
Since you'll be running Quarterly Business Reviews (QBRs), think about how you would structure these meetings. Prepare examples of how you've successfully conducted QBRs in the past, focusing on how you identified growth opportunities and improved customer engagement. This will demonstrate your hands-on experience and strategic thinking.
✨Showcase Your Relationship-Building Skills
As a Customer Success Manager, building strong relationships is key. Be ready to share specific examples of how you've managed enterprise-level accounts and navigated complex stakeholder environments. Highlight your ability to act as the voice of the customer and advocate for their needs within the company.
✨Understand the SaaS Landscape
Familiarise yourself with the SaaS industry, particularly in supply chain software. Research the company's platform and its competitors. Being knowledgeable about current trends and challenges in the sector will not only impress your interviewers but also help you articulate how you can contribute to their success.