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For Companies At a Glance
- Tasks: Support 45 clients, ensuring their success with ERP software and building strong relationships.
- Company: A well-run company offering a reliable ERP solution.
- Benefits: Home-based role with occasional travel and team days, plus a supportive work culture.
- Why this job: Be the voice of the customer and make a real difference in their success.
- Qualifications: Experience in client-facing roles and understanding of software licensing and professional services.
- Other info: Join a cheerful team and enjoy opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Customer success Manager -ERP software , SAP B1, Software Sales, Account Management,
This role is work with 45 existing clients as a customer success manager.
This job is home based with travel to client sites when necessary and 1 day every 3 months in the office (or on a team day).
This is a well run company, with a good ERP solution that works. Your job is to buddy up with the other account manager and help them with the "customer success issues" so you will be at the front of the client relationship making sure they are happy.
You need to have worked in a client facing role working with customers and understand:
How business run
Software licensing
Professional services (Implementation and support)
You will be a chatty, cheerful person who can listen, understand and then help improve things.
If you have strong customer success experience with:
Erp software
Accounting software
WMS software
Manufacturing / MRP software
CRM software
Distribution or wholesales software
Please apply and I'll read your CV, thanks Jake.
Customer Success Manager employer: Ambis Resourcing
Contact Detail:
Ambis Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the ERP and software sales space. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews by practising common customer success scenarios. Think about how you’d handle client issues and improve their experience. We want you to shine!
✨Tip Number 3
Show off your personality! When you’re chatting with potential employers, let your cheerful side come through. They’re looking for someone who can build strong relationships with clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in client-facing roles, especially with ERP and accounting software. We want to see how your background aligns with the Customer Success Manager position, so don’t be shy about showcasing relevant skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've improved customer relationships and resolved issues in the past. We love a good story!
Show Your Personality: We’re looking for a chatty and cheerful person, so let your personality come through in your application. Whether it’s in your CV or cover letter, a touch of warmth and enthusiasm can make a big difference!
Apply Through Our Website: To make sure your application gets into our hands, apply directly through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Ambis Resourcing
✨Know Your ERP Inside Out
Make sure you brush up on your knowledge of ERP software, especially SAP B1. Be ready to discuss how it can solve customer issues and improve their business processes. This will show that you understand the product and can effectively communicate its value to clients.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles where you've successfully managed client relationships. Highlight situations where you turned around a challenging client situation or improved customer satisfaction. This will demonstrate your ability to handle the responsibilities of the role.
✨Be Chatty and Cheerful
Since the role requires a friendly and approachable personality, practice being engaging during the interview. Use a conversational tone and show genuine enthusiasm for helping clients. This will help convey that you’re the right fit for the company culture.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to customer success and how they measure client satisfaction. This not only shows your interest in the role but also gives you insight into how you can contribute to their success.
