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For Companies At a Glance
- Tasks: Support and retain clients while resolving their challenges with a dedicated team.
- Company: Join a leading ERP software provider with 29 years of innovation in various sectors.
- Benefits: Enjoy remote work with only monthly travel, plus opportunities for personal development.
- Why this job: Be part of a supportive culture that values empathy and client satisfaction over sales.
- Qualifications: Experience in customer-facing roles and strong communication skills are essential.
- Other info: Clear progression paths into senior roles within a rapidly evolving product environment.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Customer Success Manager – ERP Software – Remote / Midlands(ERP, Customer Success, Account Management, Software, Remote) – Build meaningful client relationships with a fast-growing ERP software company!
A Customer Success Manager(ERP, Customer Success, Account Management, Software, Remote) is required by a leading ERP software provider with a 29-year track record of delivering cutting-edge solutions to merchants, wholesalers, distributors, and retailers. Their modern cloud-based ERP suite is trusted across sectors such as food & drink, builders' merchants, and pharmaceuticals. With a high-performing technical team and regular software updates every two weeks, they are revolutionising how businesses manage operations.
You will need:
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Experience in customer-facing account management, customer success, or client service roles.
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Strong empathy and top-tier communication skills.
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Background managing or supporting smaller commercial accounts.
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Exposure to software or tech-enabled services is an advantage.
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Midlands-based and happy to travel to Southampton once a month.
Join a business that values personal development and empathy. You'll work remotely, supported by a collaborative and knowledgeable team. You'll have exposure to a rapidly evolving ERP product and a clear path for progression into senior customer success or account management roles.
Day to day, you'll:
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Collaborate with a close-knit team to support and retain smaller commercial clients.
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Speak to customers daily, understanding challenges and resolving them with internal support.
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Deliver exceptional service, focusing on satisfaction over sales.
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Strengthen long-term client relationships, driving engagement and loyalty.
Why Apply?
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100% remote with only monthly travel to Southampton
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Emphasis on empathy, service, and long-term client value
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Modern, agile ERP product with bi-weekly feature releases
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Clear progression opportunities into senior roles
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Supportive, expert team culture
please apply!
Customer success manager employer: Ambis Resourcing
Contact Detail:
Ambis Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer success manager
✨Tip Number 1
Familiarise yourself with the ERP software landscape. Understanding the key players and trends in the industry will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. This can provide you with insider insights about the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Prepare specific examples from your past experiences that showcase your customer success skills. Highlight instances where you've successfully managed client relationships or resolved issues, as these will resonate well with the hiring team.
✨Tip Number 4
Stay updated on the latest developments in customer success strategies and tools. Being knowledgeable about current best practices will not only impress your interviewers but also show that you're proactive about your professional growth.
We think you need these skills to ace Customer success manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles, account management, and any exposure to ERP software. Use specific examples that demonstrate your empathy and communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your understanding of the ERP industry. Mention how your background aligns with the company's values of empathy and service.
Highlight Relevant Skills: In your application, emphasise skills such as problem-solving, relationship-building, and your ability to manage smaller commercial accounts. These are crucial for the Customer Success Manager role.
Show Enthusiasm for Remote Work: Since this position is remote with occasional travel, express your enthusiasm for working in a remote environment and your readiness to collaborate with a team while managing client relationships effectively.
How to prepare for a job interview at Ambis Resourcing
✨Showcase Your Empathy
As a Customer Success Manager, empathy is key. Be prepared to share examples of how you've successfully understood and addressed customer needs in previous roles. This will demonstrate your ability to build meaningful relationships.
✨Highlight Communication Skills
Strong communication is essential for this role. During the interview, focus on your ability to convey complex information clearly and effectively. Consider discussing specific instances where your communication skills made a difference in client satisfaction.
✨Demonstrate Your Technical Knowledge
While not mandatory, having a background in software or tech-enabled services can set you apart. Brush up on relevant ERP concepts and be ready to discuss how technology can enhance customer success.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to resolve customer issues or improve client engagement. Think about how you would approach these situations and be ready to articulate your thought process.
