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- Tasks: Provide expert support for accounting software and solve complex finance issues.
- Company: Fast-growing ERP vendor with a supportive and friendly culture.
- Benefits: Salary up to £55,000, hybrid working, and full training provided.
- Other info: Opportunity for career growth and development in a low-pressure setting.
- Why this job: Become the go-to expert in a dynamic environment and make a real impact.
- Qualifications: Experience in 2nd/3rd line application support and strong SQL Server skills.
The predicted salary is between 42000 - 66000 £ per year.
A Senior 2nd / 3rd Line Application Support Consultant is required by a fast-moving, innovative ERP vendor based in Halesowen, offering hybrid working (3 days office / 2 days remote) and a salary of up to £55,000. This ERP vendor delivers market-leading ERP and logistics solutions into the home oil distribution sector, supporting clients ranging from small operators to large-scale enterprises with £500M turnover. Due to growth, they are expanding their support team and need an experienced Application Support Consultant to step into a senior role.
To be successful in this ERP Support Consultant role, you will have:
- Proven experience in 2nd and 3rd line application support within an ERP / Finance ERP environment
- Strong background supporting accounting software with complex finance processes
- Confidence engaging with Finance Directors and CFOs on accounting and system issues
- Solid technical awareness, with SQL Server experience highly desirable
- A passion for application support, problem solving, and building long-term client relationships
This is a brilliant opportunity for a Senior Application Support Consultant who thrives on solving complex problems, enjoys learning, and wants to take ownership as the senior escalation point. You will be supported with proper training and given the autonomy to develop your expertise further within a stable, low-pressure environment.
In this Application Support Consultant position, your day-to-day work will involve logging and managing support calls, truly listening to clients to understand issues, and resolving a wide range of functional and technical problems. You will support modules including invoicing, purchasing, stock, distribution, CRM, logistics, and route planning. Queries range from straightforward accounts questions through to complex accounting challenges and database-related issues, making this a varied and engaging ERP Support Consultant role.
What's on offer:
- Salary up to £55,000
- Hybrid working - 3 days office / 2 days remote
- Opportunity to become the senior ERP Support Consultant in the business
- A supportive, friendly company with exceptional staff retention
- Full training to ensure you succeed and continue developing
If you are an experienced ERP Support Consultant, Application Support Consultant, or Finance Systems Support Consultant with strong SQL Server and Finance ERP experience, this is a fantastic long-term opportunity.
Accounting Software Support employer: Ambis Resourcing
Contact Detail:
Ambis Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accounting Software Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the ERP and finance sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your experience with accounting software and SQL Server. This can really set you apart from other candidates and give potential employers a taste of what you can do.
✨Tip Number 3
Prepare for interviews by brushing up on common ERP support scenarios. Think about how you would handle specific client issues and be ready to discuss your problem-solving strategies. Confidence is key when engaging with Finance Directors and CFOs!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a great way to ensure your application gets the attention it deserves. Let’s get you that dream job!
We think you need these skills to ace Accounting Software Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in 2nd and 3rd line application support, especially within ERP and finance environments. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about application support and how you can solve complex problems. Don’t forget to mention your SQL Server experience and your ability to engage with Finance Directors and CFOs.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenging issues in the past. We love candidates who can demonstrate their problem-solving abilities, especially in relation to accounting software and finance processes.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Ambis Resourcing
✨Know Your ERP Inside Out
Make sure you brush up on your knowledge of ERP systems, especially the specific software the company uses. Familiarise yourself with common issues and solutions in application support, as well as the finance processes involved. This will help you demonstrate your expertise and confidence during the interview.
✨Engage with Real Scenarios
Prepare to discuss real-life scenarios where you've successfully resolved complex problems. Think about specific examples that showcase your problem-solving skills and how you’ve interacted with Finance Directors or CFOs. This will show that you can handle the responsibilities of a senior role.
✨SQL Skills are Key
Since SQL Server experience is highly desirable, make sure you’re comfortable discussing your technical skills. Brush up on SQL queries and be ready to explain how you’ve used them in past roles. If possible, practice some common SQL problems to feel more confident.
✨Show Your Passion for Support
Let your enthusiasm for application support shine through. Talk about why you enjoy solving client issues and building long-term relationships. This will help convey that you’re not just looking for a job, but that you genuinely care about helping clients succeed.