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- Tasks: Lead a team of product managers and ensure top-notch client support.
- Company: Join a dynamic, entrepreneurial tech company with a collaborative spirit.
- Benefits: Competitive salary, performance bonuses, and remote work flexibility.
- Why this job: Grow your leadership skills while making a real impact on client relationships.
- Qualifications: Experience in support management and strong technical understanding required.
- Other info: Exciting opportunities to engage in diverse tasks beyond core responsibilities.
The predicted salary is between 48000 - 72000 £ per year.
Location: UK (remote with about 5 days a month travel to clients/office)
Compensation: £60,000 base (DOE) + performance bonus (5% - 20%)
This role is a support manager overseeing 10 product managers who typically work in sub‑teams covering each module of the ERP solution:
- CRM
- Finance
- Manufacturing
- Distribution
- Project management
Responsibilities:
The first 6 months of the role will involve taking charge of the queue, managing escalations, customer communication, ensuring that 50 clients are properly looked after and that issues are resolved in a considered coordinated way, that developers/product managers are doing the right thing, priorities are correct and the team feels like a bunch of teckies pulling together.
The next 6 months will focus on client account reviews, working with a customer success manager (that you may need to hire) to start building fuller, more durable relationships, set account objectives and a firm understanding of what they want, where they are and a firm understanding of the stickiness of the clients to the ERP solution and company.
Year 2 is about taking on more operational responsibility and growing your leadership position in the company, whilst still managing the support team and the customer success manager(s). The job involves some hands‑on support work overseeing issues, managing the queue and dealing with the product managers; you will need enough technical skills to understand black from white.
As a small entrepreneurial company you will have the opportunity to engage in all sorts of tasks from Sales, Marketing, web site design, business strategy, product direction / development, hiring / interviewing, and anything else that happens to be a priority at the time. If you see this as a challenge, as exciting, as an opportunity to grow, this is the company for you. If you see this as a distraction from your core job and an annoying pull on your time, then this is probably not the place for you.
Job Info:
- Company: Ambis Resourcing Partnership
- Location: Woking, Surrey
- Posted: Feb 11th 2026
- Closes: Mar 14th 2026
- Sector: IT
- Contract: Permanent
- Hours: Full Time
Support manager in Woking employer: Ambis Resourcing Partnership
Contact Detail:
Ambis Resourcing Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support manager in Woking
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at Ambis Resourcing Partnership. A friendly chat can sometimes lead to a referral, which is always a bonus.
✨Tip Number 2
Prepare for the interview by diving deep into the company’s culture and values. Show us that you understand what it means to be part of a small entrepreneurial team and how you can contribute to that vibe.
✨Tip Number 3
Practice your problem-solving skills! As a support manager, you'll need to demonstrate how you handle escalations and customer communication. Think of real-life scenarios and how you'd tackle them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Support manager in Woking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Support Manager. Highlight your experience with managing teams, customer communication, and any technical skills that relate to ERP solutions. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how your background aligns with our needs. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Relevant Experience: When detailing your past roles, focus on experiences that demonstrate your ability to manage escalations and support teams effectively. We’re looking for examples that show you can handle the challenges of a small entrepreneurial company.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Ambis Resourcing Partnership
✨Know Your ERP Inside Out
Make sure you have a solid understanding of the ERP modules mentioned in the job description, like CRM, Finance, and Manufacturing. Brush up on how these systems work and be ready to discuss how you've managed similar products or teams in the past.
✨Showcase Your Leadership Skills
Since this role involves overseeing product managers and building relationships with clients, prepare examples that highlight your leadership experience. Think about times when you successfully led a team through challenges or improved client satisfaction.
✨Prepare for Hands-On Scenarios
Expect questions about how you'd handle specific support issues or escalations. Be ready to walk through your thought process on prioritising tasks and managing a support queue effectively, as well as how you would communicate with both clients and your team.
✨Embrace the Entrepreneurial Spirit
This company values versatility and a proactive attitude. Be prepared to discuss how you can contribute beyond the core responsibilities of the role. Share any experiences where you've taken on additional tasks or driven initiatives that benefited your previous employers.