Business Analyst - Field Service Management Software
£40,000-£55,000 | Home-based | Company office in Sheffield
Do you know how field service teams schedule engineers, manage service contracts and track jobs through to completion? An established UK ERP software vendor is looking for a Business Analyst to turn that operational knowledge into improvements to its own software.
You’ll work directly with customers and developers, taking requirements from the initial conversation through to a specification the development team can build from. You’ll stay involved during development, helping resolve questions and checking that the finished changes support the way customers work.
What you’ll do
- Gather requirements and map field service workflows, including engineer scheduling, job allocation, service contracts and back‑office processes.
- Write detailed functional specifications that cover screen behaviour, business rules, data requirements and exceptions.
- Work with developers on new features, improvements to existing workflows and fixes for live software issues.
- Help decide whether a requirement can be met through existing functionality, needs a customer‑specific change or could benefit other customers as a core product enhancement.
- Review completed changes against the original requirements.
What you’ll bring
- Experience with field service management software in business analysis, implementation, application support or a similar role.
- Experience gathering requirements and writing clear, detailed specifications that developers can follow.
- The ability to speak with users about how they work and ask the questions that uncover exceptions and missing details.
- An interest in how software is designed. Familiarity with ERP, UI design, databases or SQL would be useful.
If you’re a field service software consultant looking for less client travel and more involvement in product development, this is a chance to use your implementation experience to shape the software itself.
#J-18808-Ljbffr
ERP Business analyst in Sheffield employer: Ambis Recruitment
Ambis Recruitment offers a supportive and collaborative work environment where team members share knowledge and take pride in delivering successful projects. The company provides opportunities for professional growth, particularly in the implementation of Acumatica ERP solutions across various sectors including distribution and warehousing. With a focus on developing consulting skills and expertise in a growing cloud ERP platform, employees can expect to engage in increasingly complex projects.
