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For Companies At a Glance
- Tasks: Manage service calls and ensure high standards of customer service.
- Company: Join ASEL Integrated Security Solutions, a growing organisation focused on professionalism and customer relationships.
- Benefits: Enjoy competitive salary, overtime opportunities, and comprehensive training in a supportive environment.
- Why this job: Make a difference in security solutions while developing your skills and building strong relationships.
- Qualifications: Knowledge of CCTV, Intruder, Access Control, and Fire systems is essential; friendly attitude required.
- Other info: Participate in a 1 in 6 call-out rota and enjoy perks like Perkbox rewards and flexible wage access.
The predicted salary is between 30000 - 42000 £ per year.
Overview
We are looking for a dedicated Area Service Engineer to join our dynamic team. In this role, you will take charge of service and maintenance requests from our Service Desk, as well as undertake small project work as needed. You will be part of our out-of-hours on-call rota, ensuring that our customers receive exceptional service 24/7.
This is not just a job but an opportunity to be part of a growing organisation that values professionalism and strong customer relationships. You\’ll have the chance to make a difference in your service area while representing ASEL with pride and approachability.
Responsibilities
- Manage Your Service Area: Take ownership of service calls within your allocated area and ensure a high standard of service delivery at all times.
- Communicate Effectively: Keep your Line Manager or Supervisor informed about outstanding issues and engage proactively to minimize revisit calls.
- Promote ASEL’s Values: Be an ambassador for ASEL, showcasing our commitment to professionalism, customer care, and best practices in all interactions.
- Collaborate: Work closely with our Service Team to complete any other reasonable duties in a timely and efficient manner.
Qualifications
- A solid understanding of CCTV, Intruder, Access Control, and Fire systems is essential.
- A commitment to continuous learning, with ASEL providing ongoing training in company-specific procedures and other relevant areas.
- A friendly and approachable demeanor, with a knack for building strong relationships with customers and colleagues alike.
Key Responsibilities
- Ensuring the smooth operation of your designated service area.
- Maintaining professionalism while troubleshooting and resolving client issues.
- Being vigilant about adhering to SLAs and always aiming to provide first-call solutions.
- Maintaining a positive image for ASEL through your appearance and conduct.
- Keeping your service vehicle well-maintained and clean.
Salary and Benefits
- Competitive base salary based on experience, plus opportunities for overtime.
- Participation in a 1 in 6 call-out rota.
- Comprehensive training and development opportunities in a supportive environment.
Why Join
At ASEL Integrated Security Solutions, we are committed to cultivating talent and providing our employees with the resources and training necessary for their professional growth. If you are motivated, have a passion for security solutions, and are eager to contribute to our mission of excellence, we would love to hear from you!
Ready to take the next step in your career? Apply today to join our innovative team at ASEL Integrated Security Solutions!
Mission, core values & competencies
Embracing the company’s core values and principles in order to achieve the overall mission of the organisation. Take personal responsibility for own career development by continually assessing and adjusting personal performance and behaviour against the objectives agreed in your ASEL Integrated Security Solutions Colleague Development Plan.
Equality & Diversity
ASEL values the diverse skills and experience of its employees and is committed to achieving equality of opportunity for all. Our objectives are that all individuals shall have equal opportunities for employment and advancement on the basis of their skills, aptitudes, and abilities. ASEL is committed to the engagement and retention of the best possible talent and to creating an environment that encourages excellence through inclusion, equality, diversity, leadership, and management.
Benefits
- Perkbox recognition – rewards and discount platform
- Apprenticeship
- Employee of the month scheme £50
- 110% Club of outstanding performers who can receive large prizes and monetary rewards
- WageStream – a flexible wage application whereby you can pull your wages out sooner than payday
- EAP – Employee Assistance Programme
- Progression opportunities within the company
- Ongoing training
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Information Technology
Industries
- Security and Investigations
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Security service engineer employer: Amberstone Security
Contact Detail:
Amberstone Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security service engineer
✨Tip Number 1
Familiarise yourself with the latest technologies in CCTV, Intruder, Access Control, and Fire systems. Being knowledgeable about these systems will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved issues in the past. This will highlight your ability to maintain professionalism while troubleshooting, which is crucial for this position.
✨Tip Number 3
Research ASEL Integrated Security Solutions thoroughly. Understanding their core values and mission will help you align your responses during interviews, showing that you're not just looking for a job, but are genuinely interested in contributing to their success.
✨Tip Number 4
Network with current or former employees of ASEL if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview and demonstrating your fit for the team.
We think you need these skills to ace Security service engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Security Service Engineer position. Familiarise yourself with key terms like CCTV, Intruder, Access Control, and Fire systems.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise any previous roles in security services or technical support, and showcase your commitment to customer service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for security solutions and your understanding of ASEL's values. Mention specific examples of how you've demonstrated professionalism and strong customer relationships in past roles.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Amberstone Security
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of CCTV, Intruder, Access Control, and Fire systems. Be prepared to discuss your experience with these technologies and how you've applied them in previous roles.
✨Demonstrate Your Customer Service Skills
Since the role emphasises strong customer relationships, think of examples where you've gone above and beyond for a customer. Highlight your friendly and approachable demeanour during the interview.
✨Emphasise Your Commitment to Continuous Learning
ASEL values ongoing training, so be ready to talk about how you keep your skills updated. Mention any relevant courses or certifications you've pursued and express your eagerness to learn more.
✨Prepare Questions About Company Values
Familiarise yourself with ASEL's core values and be prepared to discuss how you align with them. Asking insightful questions about their commitment to professionalism and customer care can show your genuine interest in the company.
