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- Tasks: Lead a vibrant reception team and create unforgettable guest experiences.
- Company: Join the Brownsword Group, known for its iconic hotels and exceptional hospitality.
- Benefits: Enjoy a competitive salary, flexible rotas, and exclusive discounts across our hotels.
- Why this job: Be part of a supportive culture that values teamwork and personal growth.
- Qualifications: Experience in a hotel environment is essential; passion for hospitality is a must.
- Other info: Receive unique milestone rewards and opportunities for career progression.
The predicted salary is between 27500 - 31500 £ per year.
Company Description The Brownsword Group has created arguably the most iconic collection of historic countryside and city centre hotels, all wonderful properties set within beautiful grounds and cities, all with their own stories to share. Generosity, quality, and welcoming hospitality is what they do very well. Being exceptional hoteliers has been the core of the operation, creating a successful hospitality business. Job Description Come and join our team as a Reception Manager and let your passion and personality shine Our culture is really important to us, and we encourage everyone in our teams to show thoughtfulness towards each other and our guests. This role would suit someone with experience working in a similar hotel environment. Being host to our guests, means you’ll pay a large part in making sure they make memories to last a lifetime. Check out some of the key points about the role: You’ll be managing a wonderful reception and nights team. Running out of stationary would be a disaster, so it’s important to keep on top of ordering on Procure Wizard. Have the pleasure of training our new staff to be as wonderful as our current staff. All our Heads of Department partake in the Duty Manager rota. Sadly, sometimes people leave, but when they do, you’ll be able to recruit the new talent for your team. Hosting our guests from check-in to check-out, which could include booking tables, advising on local hot spots, or just having a chat. We are one team, so we will all muck in from time to time, helping each other across departments. The salary for the role is £27500 per annum on a 40 hour per week contract. A Service charge share amount will be added to your pay every month, which works out to approximately £3k+ per annum. Work/life, or as it should be called life/work balance is important to us all, so we will always try to be fair with our rotas. We just ask that you can be flexible with us, so we can be flexible with you in return. Additional Information To say thank you, we have many perks : Great salary package and benefits. Treat yourself once in a while with lots of retail and hospitality perks through our Perkbox platform. Excellent discounts across our family of hotels – you will be entitled to 25% off food & beverage in our hotels plus we offer an amazing staff rate of £25 B&B per person across the group & your friends and family get special rates too. We understand it’s OK not to be OK, so we offer an externally run confidential helpline for any support you require about anything you might need as part of our Employee Assistance Programme. We sustain you physically too, meals when you are on duty are free. Everyone can learn and develop – our development pathways are unique to us and are the best in the business. We provide lots of opportunity to progress and move up – we have made hundreds of internal promotions, including to General Manager level. We like to say a special thank you for every year you are with us – our milestone awards include Champagne, afternoon tea, or dinner for you and someone special. When you reach the big milestones, you receive extra special gifts on top like longer hotel stays, extra days off and a unique gift especially chosen for you. #J-18808-Ljbffr
Reception Manager employer: Amberley Castle
Contact Detail:
Amberley Castle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Familiarise yourself with the Brownsword Group's values and culture. Understanding their emphasis on generosity, quality, and hospitality will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your experience in managing teams and training staff. Be ready to share specific examples of how you've successfully led a team in a similar hotel environment, as this is crucial for the Reception Manager role.
✨Tip Number 3
Prepare to discuss your customer service philosophy. Since hosting guests is a key part of the job, think about how you can create memorable experiences and be ready to share your ideas on enhancing guest satisfaction.
✨Tip Number 4
Show your flexibility and willingness to collaborate across departments. The role requires teamwork, so be prepared to give examples of how you've worked well with others in previous positions to achieve common goals.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand the Brownsword Group's culture and values. Highlight your alignment with their focus on generosity, quality, and hospitality in your application.
Tailor Your CV: Make sure your CV reflects your experience in hotel management and customer service. Emphasise any relevant roles where you managed teams or improved guest experiences, as this is crucial for the Reception Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to create memorable experiences for guests. Mention specific examples from your past roles that demonstrate your skills in managing a reception team and training staff.
Highlight Flexibility and Teamwork: In your application, emphasise your flexibility and willingness to work collaboratively across departments. The job description mentions the importance of teamwork, so provide examples of how you've successfully worked in a team environment.
How to prepare for a job interview at Amberley Castle
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share personal experiences that highlight your love for creating memorable guest experiences, as this aligns with the company's values.
✨Demonstrate Team Spirit
Since the role involves managing a team and collaborating across departments, be prepared to discuss examples of how you've successfully worked in a team environment. Highlight your ability to support colleagues and foster a positive atmosphere.
✨Prepare for Situational Questions
Expect questions about how you would handle specific situations, such as dealing with difficult guests or managing staff conflicts. Think of scenarios from your past experience where you resolved issues effectively and share those stories.
✨Know the Company Culture
Research the Brownsword Group and understand their commitment to quality and hospitality. Be ready to discuss how your values align with theirs and how you can contribute to maintaining their exceptional standards.