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- Tasks: Welcome guests, manage check-ins, and create memorable experiences.
- Company: Amberley Castle, a unique luxury hotel with a rich history.
- Benefits: Competitive pay, service charge, discounts, and free meals on duty.
- Why this job: Join a friendly team in a stunning castle setting and grow your career.
- Qualifications: Experience in hospitality and a passion for guest service.
- Other info: Flexible work-life balance and opportunities for personal development.
The predicted salary is between 20000 - 30000 £ per year.
Located in the picturesque village of Amberley in the beautiful West Sussex countryside, Amberley Castle is a unique luxury hotel steeped in over 900 years of history. With 4 AA red stars, 3 AA rosettes, and a member of Relais & Châteaux, Amberley Castle gives our team the chance to work in a castle with quality and style.
SERVICE CHARGE - We pay our team service charge each month! This service charge all goes into one pot, and 100% of that service charge is then shared amongst all the team at the hotel - every penny received is paid out to the team. Service charge can be in the region of £300 a month (close to £3,600 per year) over and above base pay, for a full-time employee. The hotel may also be able to offer off-site staff accommodation in our 2 staff houses (within walking distance to the hotel) in order to help the newest members of the team to re-locate, so they can settle into life at the hotel and local area in comfort.
Come and join our team as a Receptionist and let your passion and personality shine. Our culture is really important to us, and we encourage everyone in our teams to show thoughtfulness towards each other and our guests. This role would suit someone with experience working in a similar role. Being host to our guests means you’ll play a large part in making sure they make memories to last a lifetime.
Check out some of the key points about the role:
- Hosting our guests from check-in to check-out, which could include booking tables, advising on local hot spots, or just having a chat.
- You spend a lot of your life at work, meaning often your colleagues become friends, and we encourage that.
- We want our employees to build close relationships across all teams.
- Ensuring all our guests have a memorable experience.
- We are one team, so we will all muck in from time to time, helping each other across departments.
- Work/life balance is important to us all, so we will always try to be fair with our rotas. We just ask that you can be flexible with us, so we can be flexible with you in return.
To say thank you, we have many perks:
- Competitive pay – We are proud that everyone who joins our group gets a competitive rate of pay, irrespective of age, plus you get service charge and tips on top.
- Treat yourself once in a while with lots of retail and hospitality perks through our Perkbox platform.
- Excellent discounts across our family of hotels – you will be entitled to 25% off food & beverage in our hotels plus we offer an amazing staff rate of £25 B&B per person across the group & your friends and family get special rates too.
- We understand it’s OK not to be OK, so we offer an externally run confidential helpline for any support you require as part of our Employee Assistance Programme.
- We sustain you physically too; meals when you are on duty are free.
- To be the best version of yourself, we encourage our teams to be curious. Everyone can learn and develop - our development pathways are unique to us and are the best in the business.
- We provide lots of opportunity to progress and move up – we have made hundreds of internal promotions, including to General Manager level.
- We like to say a special thank you for every year you are with us - our milestone awards include Champagne, afternoon tea, or dinner for you and someone special. When you reach the big milestones, you receive extra special gifts on top like longer hotel stays, extra days off and a unique gift especially chosen for you.
About our family of hotels: We bring a family of hotels together under one roof, ready to welcome guests with open arms, warm hearts and experiences that are simply memorable. Each of our hotels are unique, individual, and quirky in personality. Quality is fundamental to everything we do, and it is the simple things that matter. We believe everyone should feel included, special and welcome, and that applies to our team and our guests.
If you're the type of person that likes to learn and share the wisdom, get in touch.
Hotel Receptionist in Arundel employer: Amberley Castle
Contact Detail:
Amberley Castle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist in Arundel
✨Tip Number 1
Get to know the hotel and its culture before your interview. Familiarise yourself with Amberley Castle's history and values, so you can show how you fit into their unique vibe. This will help you stand out as someone who genuinely cares about being part of the team.
✨Tip Number 2
Practice your hosting skills! Think about how you would welcome guests and handle their requests. Role-play common scenarios with a friend or family member to boost your confidence and show off your personality during the interview.
✨Tip Number 3
Don’t be shy about reaching out! Use that Whatsapp message with FAMILYFIRST to connect with the team. It’s a great way to show your enthusiasm and get a feel for the workplace culture before you even step foot in the interview room.
✨Tip Number 4
Be flexible and open-minded. The role requires teamwork and adaptability, so highlight your willingness to muck in and help out across departments. This shows you’re ready to contribute to the overall guest experience and fit right in with the team.
We think you need these skills to ace Hotel Receptionist in Arundel
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and friendliness can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application to the role of Hotel Receptionist. Highlight any relevant experience and skills that match what we're looking for. This shows us that you've done your homework and are genuinely interested in joining our team.
Keep It Professional Yet Friendly: While we love a friendly vibe, remember to keep your application professional. Use clear language and check for any typos or errors. A polished application reflects your attention to detail, which is super important in hospitality!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It's the easiest way for us to keep track of applications and ensures you get all the latest updates about your application status. Plus, it’s just a click away!
How to prepare for a job interview at Amberley Castle
✨Know the Castle Inside Out
Before your interview, take some time to research Amberley Castle. Familiarise yourself with its history, unique features, and the services it offers. This will not only impress the interviewers but also show your genuine interest in the role and the establishment.
✨Showcase Your People Skills
As a receptionist, you'll be the first point of contact for guests. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to make someone's experience memorable—this is what they want to hear!
✨Emphasise Team Spirit
The job description highlights the importance of teamwork. Be ready to discuss how you’ve collaborated with colleagues in previous roles. Share specific instances where you helped out in other departments or supported your team during busy times.
✨Be Flexible and Open-Minded
Flexibility is key in hospitality. During the interview, express your willingness to adapt to different situations and work schedules. Mention any experiences where you successfully managed unexpected changes or challenges, as this will resonate well with their culture.
