At a Glance
- Tasks: Welcome guests, manage check-ins, and create memorable experiences.
- Company: Join a unique luxury hotel with a rich 900-year history.
- Benefits: Competitive pay plus monthly service charge, discounts, and free meals.
- Other info: Flexible rotas, career progression opportunities, and a supportive team environment.
- Why this job: Work in a stunning castle and build friendships while providing exceptional service.
- Qualifications: Great communication skills and a passion for hospitality.
The predicted salary is between 19600 - 22400 £ per year.
Location
Amberley Castle is a unique luxury hotel steeped in over 900 years of history.
With 4 AA red stars, 3 AA rosettes, and a member of Relais & Châteaux, Amberley Castle gives our team the chance to work in a castle with quality and style.
We pay our team service charge each month!
This service charge all goes into one pot, and 100% of that service charge is then shared amongst all the team at the hotel‑every penny received is paid out to the team.
Service charge can be in the region of £300 a month (close to £3,600 per year) over and above base pay, for a full time employee.
The hotel may also be able to offer off‑site staff accommodation in our 2 staff houses (within walking distance to the hotel) in order to help the newest members of the team to re‑locate, so they can settle into life at the hotel and local area in comfort.
Key Responsibilities
- Hosting our guests from check‑in to check‑out, which could include booking tables, advising on local hot spots, or just having a chat.
- Building relationships with colleagues across all teams; we encourage close friendships.
- Ensuring all our guests have a memorable experience.
- Participating in cross‑department support when needed.
Work/life balance is important to us, so we ensure fair rotas and flexibility.
Benefits & Perks
- Competitive pay – a competitive rate of pay, irrespective of age, plus service charge and tips on top.
- Retail and hospitality perks via our Perkbox platform.
- Excellent discounts across our family of hotels – 25% off food & beverage and a staff rate of £25 B&B per person; friends and family get special rates.
- Confidential helpline through our Employee Assistance Programme.
- Free meals when on duty.
- Encouragement to be curious; development pathways and learning opportunities.
- Opportunities to progress and move up – many internal promotions, including to General Manager level.
- Milestone awards: Champagne, afternoon tea, or dinner for you and someone special; additional gifts for bigger milestones.
- About Our Hotels
We bring a family of hotels together under one roof, ready to welcome guests with open arms, warm hearts and experiences that are simply memorable.
Each of our hotels is unique, individual, and quirky in personality.
Quality is fundamental to everything we do, and it is the simple things that matter.
We believe everyone should feel included, special and welcome, and that applies to our team and our guests.
We have very unique hotels in very special locations, from the award‑winning Gidleigh Park in Devon, the 900‑year‑old Amberley Castle to our cool city centre Abode Manchester set in a 19th‑century textile factory, two minutes from Piccadilly train station.
We encourage learning and sharing of wisdom within our team.
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Hotel Receptionist in Amberley employer: Amberley Castle - Reception
Amberley Castle offers a truly unique working environment in a historic luxury hotel, where team members can enjoy competitive pay along with a generous service charge shared among all staff. Our supportive work culture prioritises employee well-being and development, providing numerous opportunities for growth and internal promotions, all while enjoying the perks of working in a stunning location steeped in history.
Contact Details:
Amberley Castle - Reception Recruitment Team
