At a Glance
- Tasks: Welcome guests, manage check-ins, and create memorable experiences.
- Company: Join a unique luxury hotel with a rich 900-year history.
- Benefits: Competitive pay plus monthly service charge, discounts, and free meals.
- Other info: Flexible rotas, career progression opportunities, and a supportive team environment.
- Why this job: Work in a stunning castle and build friendships while providing exceptional service.
- Qualifications: Great communication skills and a passion for hospitality.
The predicted salary is between 19600 - 22400 £ per year.
Location
Amberley Castle is a unique luxury hotel steeped in over 900 years of history.
With 4 AA red stars, 3 AA rosettes, and a member of Relais & Châteaux, Amberley Castle gives our team the chance to work in a castle with quality and style.
We pay our team service charge each month!
This service charge all goes into one pot, and 100% of that service charge is then shared amongst all the team at the hotel‑every penny received is paid out to the team.
Service charge can be in the region of £300 a month (close to £3,600 per year) over and above base pay, for a full time employee.
The hotel may also be able to offer off‑site staff accommodation in our 2 staff houses (within walking distance to the hotel) in order to help the newest members of the team to re‑locate, so they can settle into life at the hotel and local area in comfort.
Key Responsibilities
- Hosting our guests from check‑in to check‑out, which could include booking tables, advising on local hot spots, or just having a chat.
- Building relationships with colleagues across all teams; we encourage close friendships.
- Ensuring all our guests have a memorable experience.
- Participating in cross‑department support when needed.
Work/life balance is important to us, so we ensure fair rotas and flexibility.
Benefits & Perks
- Competitive pay – a competitive rate of pay, irrespective of age, plus service charge and tips on top.
- Retail and hospitality perks via our Perkbox platform.
- Excellent discounts across our family of hotels – 25% off food & beverage and a staff rate of £25 B&B per person; friends and family get special rates.
- Confidential helpline through our Employee Assistance Programme.
- Free meals when on duty.
- Encouragement to be curious; development pathways and learning opportunities.
- Opportunities to progress and move up – many internal promotions, including to General Manager level.
- Milestone awards: Champagne, afternoon tea, or dinner for you and someone special; additional gifts for bigger milestones.
- About Our Hotels
We bring a family of hotels together under one roof, ready to welcome guests with open arms, warm hearts and experiences that are simply memorable.
Each of our hotels is unique, individual, and quirky in personality.
Quality is fundamental to everything we do, and it is the simple things that matter.
We believe everyone should feel included, special and welcome, and that applies to our team and our guests.
We have very unique hotels in very special locations, from the award‑winning Gidleigh Park in Devon, the 900‑year‑old Amberley Castle to our cool city centre Abode Manchester set in a 19th‑century textile factory, two minutes from Piccadilly train station.
We encourage learning and sharing of wisdom within our team.
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Hotel Receptionist in Amberley employer: Amberley Castle - Reception
Amberley Castle offers a truly unique working environment in a historic luxury hotel, where team members can enjoy competitive pay along with a generous service charge shared among all staff. Our supportive work culture prioritises employee well-being and development, providing numerous opportunities for growth and internal promotions, all while enjoying the perks of working in a stunning location steeped in history.
Contact Details:
Amberley Castle - Reception Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist in Amberley
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Amberley Castle - Reception. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Amberley Castle - Reception
Don't be shy about reaching out to Amberley Castle - Reception directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Receptionist in Amberley
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Amberley Castle - Reception and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Amberley Castle - Reception
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
