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For Companies At a Glance
- Tasks: Lead technical delivery of innovative software solutions for enterprise customers.
- Company: Join a high-growth enterprise software company in the Digital Employee Experience space.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by driving complex software implementations and enhancing user experiences.
- Qualifications: Experience in IT, enterprise software, and hands-on deployment leadership required.
- Other info: Dynamic role with a focus on innovation and collaboration across teams.
The predicted salary is between 36000 - 60000 £ per year.
Location: UK&I, Remote
Key requirements:
- Ideally, "client-side" IT experience, with a clear motivation to move to vendor-side
- Strong background delivering complex, technical platforms into large customer environments
- Senior post-sales, implementation, or professional services, or Service Delivery Manager experience within enterprise software
- Hands-on experience working with DEX (Digital Employee Experience), Enterprise Endpoint Management/Detection, Observability IT, or End User Computing (EUC)
- Experience on the customer side, using the likes of one of these vendors: 1E (TeamViewer DEX), Lakeside, Nexthink, ControlUp, Riverbed Aternity, Omnissa, Liquidware, Flexxible, Workelevate, Applixure, Bumblebot, Almaden, Nanoheal, and others, is a non-negotiable
Overview
Amberes is partnering with a high-growth, enterprise software company operating in the Digital Employee Experience and workplace technology market. The business is entering a critical phase of scale, with increasing enterprise adoption and growing complexity across customer deployments. As a result, they are investing heavily in their post-sales delivery function to ensure consistent, high-quality technical implementation across global customers.
The DEX/EUC Specialist (also known as the Service Delivery Director) will sit within Professional Services and will own the technical delivery of the platform post-sale. This is a senior, hands-on leadership position focused on implementation excellence rather than customer success or renewals.
The DEX/EUC Specialist Opportunity
This position is designed for experienced enterprise technologists who have led large-scale deployments internally and now want to apply that expertise in a vendor environment. You will operate at the intersection of product, engineering, and customer IT teams, ensuring deployments are architected correctly, delivered efficiently, and operationalised successfully. The company values leaders who are technically credible, structured in their approach, and comfortable being close to delivery rather than managing purely at arm’s length.
Post-Sales Delivery & Implementation Leadership
You will own end-to-end technical delivery of the platform across enterprise customers, from initial design through production rollout. You will lead complex, multi-region implementations, working directly with customer infrastructure, EUC, security, and operations teams. You will define delivery plans, deployment models, and implementation standards, ensuring consistency and quality across engagements.
Technical Engagement & Architecture
You will act as the senior technical authority during delivery, advising customers on architecture, integrations, and operational design. You will partner with internal Sales Engineering, Product, Support, and Engineering teams to ensure delivery aligns with platform capabilities and roadmap. You will lead the resolution of complex technical challenges and escalations during deployment and early live phases.
Delivery Frameworks & Scale
You will help evolve implementation methodologies, technical playbooks, and best practices to support scale. You will ensure customers are enabled with the documentation, knowledge.
Nexthink SME in London employer: Amberes
Contact Detail:
Amberes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nexthink SME in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know someone who knows someone, and a personal introduction can make all the difference in landing that Nexthink SME role.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge. Dive deep into DEX and EUC topics, and be ready to discuss your hands-on experience. We want you to shine when they ask about your past implementations!
✨Tip Number 3
Showcase your leadership skills! When discussing your experience, highlight how you've led complex deployments and worked with cross-functional teams. We need to see that you can own the technical delivery from start to finish.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re excited to see your passion for the role and how you can contribute to our growing team.
We think you need these skills to ace Nexthink SME in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your client-side IT experience and any hands-on work with DEX or EUC technologies. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about moving from client-side to vendor-side. Share specific examples of your experience with complex technical platforms and how you can contribute to our team.
Showcase Your Technical Skills: In your application, don’t shy away from detailing your technical expertise. Mention any relevant tools or platforms you've worked with, especially those listed in the job description. We love seeing candidates who are technically credible!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Amberes
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technical platforms mentioned in the job description, especially DEX and EUC. Brush up on your experience with vendors like Nexthink and ControlUp, as you’ll want to demonstrate your hands-on knowledge during the interview.
✨Showcase Your Leadership Skills
Since this role is about leading complex implementations, be ready to share specific examples of how you've successfully managed large-scale deployments. Highlight your ability to work closely with customer teams and how you’ve navigated challenges in past projects.
✨Prepare for Technical Questions
Expect to face some tough technical questions that assess your problem-solving skills. Think about potential scenarios you might encounter in the role and how you would approach them. This will show your readiness to tackle real-world challenges.
✨Align with Company Values
Research the company’s culture and values, especially their focus on implementation excellence. Be prepared to discuss how your approach aligns with their goals and how you can contribute to their mission of delivering high-quality technical implementations.