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- Tasks: Lead a dynamic Command Centre, managing major incidents and ensuring service stability.
- Company: Join a leading tech firm with a focus on operational excellence.
- Benefits: Attractive salary, bonus, and opportunities for professional growth.
- Other info: Work onsite in Preston, with a chance to thrive in a fast-paced setting.
- Why this job: Make a real impact in a high-stakes environment while leading a talented team.
- Qualifications: Experience in technical operations and strong leadership skills required.
The predicted salary is between 100000 - 100000 £ per year.
We're looking for a Senior Command Centre Lead to take ownership of a critical live environment. This is a high-impact position where you'll act as the technical authority during major incidents, ensuring service stability, rapid resolution, and strong operational control across a complex, multi-supplier landscape.
What you'll do:
- Lead the Command Centre and oversee day-to-day operations
- Take command of Major Incidents (Sev 1/2) and critical business events
- Coordinate multiple suppliers in a SIAM/multi-vendor environment
- Maintain Real Time visibility across infrastructure, applications, networks & security
- Drive incident resolution, root cause analysis, and continuous improvement
- Act as the central escalation point and provide clear updates to senior stakeholders
What you'll bring:
- Experience in roles such as Command Centre Lead, Technical Operations Manager, Service Operations Lead, or Major Incident Lead
- Strong background in NOC, SOC, or large-scale 24/7 operations environments
- Broad technical understanding across multiple IT towers
- Proven ability to lead under pressure in live environments
- Experience coordinating across multiple service providers
- Strong stakeholder management and communication skills
- Familiarity with ServiceNow and enterprise monitoring tools
Requirements:
- Sole UK national SC cleared or eligible
A great opportunity for a calm, credible and decisive operations leader who can run a live environment, align suppliers, and confidently represent the business onsite.
Command Centre Lead/Technical Operations Lead in Preston employer: Amber Resourcing Ltd
Contact Detail:
Amber Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Command Centre Lead/Technical Operations Lead in Preston
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in command centres or technical operations. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by simulating real-life scenarios. Think about how you’d handle major incidents or coordinate with multiple suppliers. Practising these situations will help you showcase your skills and calmness under pressure.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and expertise. Use our website to find roles that excite you, and tailor your approach to show why you’re the perfect fit for their team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you top of mind. Mention something specific from your conversation to remind them of your fit for the role and your enthusiasm for the position.
We think you need these skills to ace Command Centre Lead/Technical Operations Lead in Preston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Command Centre Lead role. Highlight your experience in NOC/SOC environments and any major incident management you've handled. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this high-impact position. Share specific examples of how you've led teams during major incidents and coordinated across multiple suppliers. We love a good story!
Showcase Your Technical Skills: In this role, a broad technical understanding is key. Make sure to mention your familiarity with tools like ServiceNow and any other enterprise monitoring tools you've used. We want to know how you can maintain real-time visibility and drive incident resolution.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Amber Resourcing Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around NOC/SOC operations and incident management. Be ready to discuss specific scenarios where you've led major incidents or resolved critical issues.
✨Showcase Your Leadership Skills
Prepare examples that highlight your ability to lead under pressure. Think of times when you coordinated multiple suppliers or managed a crisis effectively. This will demonstrate your capability as a Command Centre Lead.
✨Communicate Clearly
Since strong stakeholder management is key, practice articulating complex technical information in a way that's easy to understand. You might be asked to explain how you would keep senior stakeholders updated during a major incident.
✨Familiarise Yourself with Tools
If you're familiar with ServiceNow or other enterprise monitoring tools, make sure to mention this during the interview. If not, do a bit of research so you can speak confidently about how these tools can aid in incident resolution and operational control.