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- Tasks: Support E-commerce customers with M365 and cloud engineering while ensuring satisfaction and retention.
- Company: Dynamic tech company focused on customer success and innovative solutions.
- Benefits: Competitive salary, benefits, and a hybrid work model with 4 days onsite.
- Other info: Join a collaborative team with opportunities for growth and continuous improvement.
- Why this job: Make a real impact by helping customers maximise their cloud services and build lasting relationships.
- Qualifications: Experience in customer success, M365, Azure, and strong problem-solving skills.
The predicted salary is between 44000 - 44000 £ per year.
We're seeking a highly skilled Customer Success Specialist & M365 Engineer to support our expanding E-commerce customer base. This hybrid role blends proactive customer success, technical escalation, and hands-on Microsoft cloud engineering across M365, Azure, AAD, Networking, Security, Defender, Endpoint, Purview, and Priva. You'll ensure customers achieve maximum value from our services while maintaining secure, compliant, and high-performing cloud environments.
Key Responsibilities:
- Issue Resolution & Support
- Serve as the primary escalation point for high-impact incidents
- Troubleshoot issues across M365, Azure, AAD, networking, and security tools
- Work closely with engineering teams to resolve complex technical challenges
- Maintain and improve internal knowledge base and documentation
- Monitor customer health metrics and proactively mitigate risk
- Conduct regular business reviews and strategic check-ins
- Identify adoption gaps and drive corrective action
- Deliver structured onboarding programmes for M365, Azure, and security services
- Provide training on Defender, Endpoint, Purview, Priva, and compliance tooling
- Track onboarding progress and ensure successful adoption
- Build trusted relationships with technical and executive stakeholders
- Act as a customer advocate across internal teams
- Ensure customer expectations are aligned with service delivery
- Analyse service performance, usage, and security posture
- Identify opportunities for optimisation and automation
- Drive best practice across cloud, security, and customer success processes
- Identify upsell and cross-sell opportunities across cloud and security services
- Collaborate with sales, engineering, and service delivery teams
- Contribute to customer success strategy and roadmap
Technical Focus Areas:
- Microsoft 365 Administration (Exchange, SharePoint, Teams, Intune)
- Azure & AAD (identity, access, conditional access, governance)
- Networking (DNS, VPN, routing, Firewalls, connectivity troubleshooting)
- Security & Compliance
- Microsoft Defender Suite
- Endpoint Management
- Purview (DLP, Information Protection, Compliance)
- Priva (privacy risk management)
- Modern Workplace configuration and optimisation
- Automation & Scripting (PowerShell desirable)
Required Experience:
Customer Success, Service Delivery, or
M365 Engineer & Customer Success Specialist in Bristol employer: Amber Resourcing Ltd
Contact Detail:
Amber Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land M365 Engineer & Customer Success Specialist in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your skills in real-time! Consider doing a live demo or a mini-project related to M365 or Azure during interviews. It’s a great way to showcase your technical prowess and problem-solving abilities.
✨Tip Number 3
Prepare for those tricky questions! Brush up on common scenarios you might face as a Customer Success Specialist. Think about how you'd handle customer issues or drive adoption of cloud services.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining us. Plus, it gives you a chance to stand out from the crowd right from the start.
We think you need these skills to ace M365 Engineer & Customer Success Specialist in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the M365 Engineer & Customer Success Specialist role. Highlight your experience with Microsoft cloud services and customer success strategies. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your skills align with our needs. Be genuine and let your personality come through – we love that!
Showcase Relevant Experience: When detailing your experience, focus on specific projects or roles where you've successfully managed customer relationships or tackled technical challenges in M365 or Azure. We’re keen to see how you’ve made an impact in previous positions.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Let’s get started on this journey together!
How to prepare for a job interview at Amber Resourcing Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of M365, Azure, and all the security tools mentioned in the job description. Be ready to discuss specific scenarios where you've used these technologies to solve problems or improve customer experiences.
✨Showcase Your Customer Success Skills
Prepare examples that highlight your experience in customer success and relationship management. Think about times when you've turned a challenging situation into a positive outcome for a client, as this will demonstrate your ability to build trust and drive satisfaction.
✨Be Proactive with Questions
During the interview, don’t hesitate to ask insightful questions about their current customer success strategies and how they measure customer health. This shows your genuine interest in the role and helps you understand their expectations better.
✨Demonstrate Problem-Solving Abilities
Be ready to tackle hypothetical scenarios related to technical issues or customer challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical skills and how you approach problem-solving.