Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch technical support and mentor junior team members.
- Company: Dynamic MSP focused on customer success and service excellence.
- Benefits: Competitive salary, benefits package, and opportunities for career progression.
- Other info: Office-based role with customer site visits and a collaborative environment.
- Why this job: Join a team where you can make a real difference in customer satisfaction.
- Qualifications: Experience in 3rd line support and a passion for mentoring others.
The predicted salary is between 43000 - 43000 £ per year.
Location: Bristol Office-based 4 days per week + customer site visits
Salary: £43k + benefits
Start: ASAP (Immediate or up to 4 weeks' notice)
Role Overview:
We are seeking an experienced Senior 3rd Line Support Engineer to join our MSP environment in a highly customer-facing, escalation and mentoring-focused role. This position blends senior technical support, customer success, and service improvement, acting as both a technical escalation point and a trusted advisor to customers. You will support multiple clients, work closely with service desk and consulting teams, and play a visible role in improving customer outcomes, service quality, and adoption of managed services. This is an ideal role for someone with strong MSP experience, an appetite to coach and mentor others, and a desire to progress into technical leadership or service management.
Core Purpose:
- Drive customer satisfaction, retention, and service excellence
- Act as 3rd line escalation for complex, high-impact incidents
- Support onboarding, adoption, and ongoing customer success
- Provide a higher-level view of customer environments and engagement
- Use data and insight to proactively improve service delivery
Key Responsibilities:
Issue resolution and troubleshooting, ensuring timely and effective solutions.
3rd Line Support Engineer in Bristol employer: Amber Resourcing Ltd
Contact Detail:
Amber Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in MSPs. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific examples of how you've tackled complex issues in previous roles.
✨Tip Number 3
Be proactive! If you see a company you're keen on, don’t wait for them to post a job. Reach out directly through our website and express your interest. You never know what opportunities might be available!
✨Tip Number 4
Prepare for the unexpected! In interviews, be ready for technical questions or scenario-based problems. Brush up on your Azure and M365 knowledge, and think about how you can demonstrate your customer success mindset.
We think you need these skills to ace 3rd Line Support Engineer in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of a 3rd Line Support Engineer. Highlight your experience with Azure and M365, and don’t forget to showcase any customer success stories that demonstrate your ability to drive satisfaction and retention.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your MSP experience and how you’ve successfully mentored others in the past. We love seeing passion and personality!
Showcase Your Technical Skills: In your application, be sure to highlight your technical skills relevant to the position. Discuss specific incidents where you acted as a 3rd line escalation point and how you improved service delivery. We want to see your expertise in action!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Amber Resourcing Ltd
✨Know Your Tech Inside Out
As a Senior 3rd Line Support Engineer, you’ll need to demonstrate your expertise in Azure and M365. Brush up on the latest features and common issues, and be ready to discuss how you've resolved complex incidents in the past.
✨Showcase Your Customer Success Skills
This role is all about customer satisfaction. Prepare examples of how you've improved service delivery or enhanced customer experiences. Think about specific metrics or feedback that highlight your impact.
✨Be Ready to Mentor
Since mentoring is a key part of this role, come prepared with examples of how you've coached others. Discuss your approach to knowledge sharing and how it has benefited your team or clients.
✨Engage with Data-Driven Insights
The job requires using data to improve service delivery. Familiarise yourself with any relevant tools or metrics you've used in previous roles. Be ready to discuss how you've leveraged data to drive decisions and enhance customer outcomes.