At a Glance
- Tasks: Provide top-notch technical support and mentor junior team members.
- Company: Dynamic MSP in Bristol focused on customer success.
- Benefits: Competitive salary, benefits package, and opportunities for career progression.
- Other info: Office-based role with customer site visits and a collaborative team environment.
- Why this job: Make a real difference in customer satisfaction and service quality.
- Qualifications: Experience in 3rd line support and a passion for mentoring.
The predicted salary is between 43000 - 43000 € per year.
Location: Bristol Office-based 4 days per week + customer site visits
Salary: £43k + benefits
Start: ASAP (Immediate or up to 4 weeks' notice)
Role Overview:
We are seeking an experienced Senior 3rd Line Support Engineer to join our MSP environment in a highly customer-facing, escalation and mentoring-focused role. This position blends senior technical support, customer success, and service improvement, acting as both a technical escalation point and a trusted advisor to customers. You will support multiple clients, work closely with service desk and consulting teams, and play a visible role in improving customer outcomes, service quality, and adoption of managed services. This is an ideal role for someone with strong MSP experience, an appetite to coach and mentor others, and a desire to progress into technical leadership or service management.
Core Purpose:
- Drive customer satisfaction, retention, and service excellence
- Act as 3rd line escalation for complex, high-impact incidents
- Support onboarding, adoption, and ongoing customer success
- Provide a higher-level view of customer environments and engagement
- Use data and insight to proactively improve service delivery
Key Responsibilities:
Issue Resolution...
3rd Line Support Engineer in Bridgwater employer: Amber Resourcing Ltd
Join a dynamic and supportive team in Bristol, where we prioritise employee growth and customer success. As a Senior 3rd Line Support Engineer, you will benefit from a collaborative work culture that encourages mentorship and professional development, alongside a competitive salary and comprehensive benefits package. Our commitment to service excellence not only enhances client satisfaction but also fosters a rewarding environment for our employees to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Support Engineer in Bridgwater
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in MSP environments. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills in interviews! Prepare to discuss specific scenarios where you've tackled complex incidents or improved customer satisfaction. We want to see how you can bring that experience to the table.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications through our website. A quick email or call can show your enthusiasm and keep you top of mind for hiring managers.
✨Tip Number 4
Be ready to demonstrate your mentoring skills! Since this role involves coaching others, think of examples where you've helped colleagues grow. It’s all about showing you can elevate the team!
We think you need these skills to ace 3rd Line Support Engineer in Bridgwater
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of a 3rd Line Support Engineer. Highlight your experience with Azure and M365, and don’t forget to showcase any customer success stories that demonstrate your ability to drive satisfaction and retention.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your MSP experience and how you’ve successfully mentored others in the past. We want to see your personality come through!
Showcase Your Technical Skills:In your application, be sure to highlight your technical skills relevant to the position. Discuss specific incidents where you acted as a 3rd line escalation point and how you improved service delivery. We love seeing real examples!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Amber Resourcing Ltd
✨Know Your Tech Inside Out
As a Senior 3rd Line Support Engineer, you’ll need to demonstrate your expertise in Azure and M365. Brush up on the latest features and common issues, and be ready to discuss how you've resolved complex incidents in the past.
✨Showcase Your Customer Success Skills
This role is all about customer satisfaction. Prepare examples of how you've improved service delivery or enhanced customer experiences. Think about specific metrics or feedback that highlight your impact.
✨Be Ready to Mentor
Since mentoring is a key part of this role, come prepared with examples of how you've coached others. Discuss your approach to knowledge sharing and how it has benefited your team or clients.
✨Engage with Data-Driven Insights
The job requires using data to improve service delivery. Familiarise yourself with any relevant tools or metrics you've used in previous roles. Be ready to discuss how you've leveraged data to drive decisions and enhance customer outcomes.
