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- Tasks: Implement new services and collaborate with teams to ensure successful delivery.
- Company: Join Amber Labs, a leader in IT project delivery for the Central Government.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with opportunities for continuous improvement and career advancement.
- Why this job: Make a real impact in a secure environment while enhancing your project management skills.
- Qualifications: Bachelor's degree or relevant experience, strong communication, and ITIL certification required.
The predicted salary is between 40000 - 50000 £ per year.
Amber Labs are seeking a results-driven Service Delivery Consultant to join our IT project delivery team within a highly secure Central Government department. Due to the environment of the client, you must hold active SC Clearance that can be transferred.
This role is essential to the successful deployment of new services for our clients. The candidate will need to liaise with teams across the project and the existing service, gaining a deep understanding of the existing service(s), the requirements of the project, and any risks and issues which may impact the delivery. The ideal candidate combines strong project delivery and service management skills with a customer-centric mindset – they will need to work with their delivery managers to ensure that all their implementation activities are delivered on time, within scope, and aligned with customer requirements.
Key Responsibilities- Service Implementation: Work with a variety of stakeholders to implement the new service across multiple workstreams, into the clients ITSM tool (ServiceNow). Including but not limited to: KBAs, SLAs, workflows etc.
- Requirements Analysis: Work with the Lead BA to complete a review of the ‘As-Is’ Service, and undertake a review of the contractual requirements to formulate a ‘To-Be’ Service Model.
- Service Design & Strategy: Collaborate with the Lead BA to build and document the service strategy and associated service model following a set of workshops and project planning sessions.
- Stakeholder Engagement: Collaborate with the BAU service teams (e.g. Catalogue, SLM & Governance, SACM, Service Desk, Functional Support teams and Reporting team etc.) and all other project stakeholders, ensuring effective communication channels are maintained between workstreams.
- Quality Assurance: Work with other project stakeholders to ensure that services are implemented according to agreed standards, contractual requirements, specifications, and SLAs.
- Service Lifecycle Management: Contribute to the planning for Service Implementation by creating implementation runbooks, handover documentation & training, and performance management reporting/tooling.
- Continuous Improvement: Through feedback loops, identify existing service & project risks, capturing and implementing improvements wherever possible. Identify efficiencies and design solutions to improve processes and tooling.
- Governance & Documentation: Produce high quality project documentation to support the transition’s progress through Project Gates and Service Readiness Reviews.
- Bachelor’s degree in Computer Science, Engineering or a related field, or proven experience in a Service Design, Business Analysis or Project Implementation roles, ideally with GDS experience.
- Excellent communication and interpersonal skills.
- Strong organisational and problem-solving abilities.
- ITIL Certification.
- Experience with ServiceNow and implementing a service into ServiceNow is essential.
- Experience within data centre management, application hosting, network services and mid-large scale site migrations is desirable.
- Experience using tools such as Jira, Confluence & Visio.
- Customer focus and relationship-building.
- Analytical thinking, capturing requirements and processing of data.
- Agility in dynamic environments.
- Ability to work independently and collaboratively across teams.
Service Delivery Consultant in Slough employer: Amber Labs
Contact Detail:
Amber Labs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Consultant in Slough
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out on LinkedIn. You never know who might have the inside scoop on job openings or can refer you to someone looking for a Service Delivery Consultant.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their current projects and challenges, especially in the context of service delivery. This will help you tailor your responses and show that you're genuinely interested in contributing to their success.
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. Think of specific situations where you've demonstrated your skills in service management or project delivery. This will help you articulate your experience clearly and effectively during interviews.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications and updates!
We think you need these skills to ace Service Delivery Consultant in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Delivery Consultant. Highlight your experience with service implementation, project delivery, and any relevant ITIL certifications. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your customer-centric mindset and how you’ve successfully managed stakeholder engagement in past projects. Let us know why you’re excited about joining our team!
Showcase Relevant Experience: When filling out your application, be sure to include specific examples of your experience with ServiceNow and any service design or project implementation roles. We love seeing concrete examples that demonstrate your skills and achievements!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Amber Labs
✨Know Your Service Delivery Inside Out
Make sure you understand the ins and outs of service delivery, especially in a government context. Brush up on your knowledge of ITIL principles and how they apply to service management. Be ready to discuss how you've implemented services in the past, particularly using tools like ServiceNow.
✨Showcase Your Stakeholder Engagement Skills
Prepare examples that highlight your ability to engage with various stakeholders. Think about times when you’ve successfully communicated across teams or resolved conflicts. This role requires strong interpersonal skills, so be ready to demonstrate how you build relationships and maintain effective communication.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss specific challenges you've faced in previous roles and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will show your analytical thinking and problem-solving skills, which are crucial for this position.
✨Prepare for Technical Questions
Since this role involves working with ITSM tools and project delivery, expect some technical questions. Brush up on your knowledge of ServiceNow, Jira, and Confluence. You might also want to review common service design strategies and how to document processes effectively.