At a Glance
- Tasks: Lead service design for high-profile government projects and create user-centred services.
- Company: Amber Labs, a cutting-edge tech consultancy focused on collaboration and innovation.
- Benefits: Competitive salary, flexible work, private medical insurance, and 25 days annual leave.
- Other info: Join a diverse team that values inclusion and personal growth.
- Why this job: Make a real impact on government services while growing in a supportive environment.
- Qualifications: SC clearance and strong experience in service design with GDS standards.
The predicted salary is between 50000 - 60000 £ per year.
At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff.
We are seeking a highly skilled Service Designer with SC clearance and strong GDS (Government Digital Service) experience to join our team. You will work on high-profile government projects, designing end-to-end services that meet user needs while aligning with government digital standards.
Key Responsibilities:- Lead service design activities across the full service lifecycle, from discovery to live.
- Conduct user research and collaborate with User Researchers, Content Designers, and Interaction Designers to create user-centred services.
- Develop service maps, blueprints, and process flows to visualise and improve user journeys.
- Work closely with policy, operational, and technical teams to design holistic services.
- Ensure services align with GDS Service Standards and follow accessibility and inclusion best practices.
- Facilitate workshops and stakeholder engagements to co-design and validate service improvements.
- Iterate service designs based on user feedback, analytics, and performance metrics.
- Contribute to service assessments and ensure services pass GDS assessments where applicable.
- SC Cleared
- Strong experience in service design within government projects.
- Deep understanding of GDS Service Standard, GOV.UK patterns, and accessibility guidelines.
- Proficiency in mapping user journeys, service blueprints, and process flows.
- Experience working in Agile teams using Agile methodologies.
- Strong stakeholder engagement skills, with the ability to influence and drive change.
- Familiarity with digital transformation and user-centred design principles.
- Competitive salary and performance-based bonus structure.
- Join a rapidly expanding start-up where personal growth is a part of our DNA.
- Benefit from a flexible work environment focused on deliverable outcomes.
- Receive private medical insurance through Aviva.
- Enjoy the benefits of a company pension plan through Nest.
- 25 days of annual leave plus UK bank holidays.
- Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources.
- Participate in a generous employee referral program.
- A highly collaborative and collegial environment with opportunities for career advancement.
- Be encouraged to take bold steps and embrace a mindset of experimentation.
- Choose your preferred device, PC or Mac.
Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued. Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all. Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace. By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities.
This role at Amber Labs is a 12 Month FTC position, and all employees are required to meet the Baseline Personnel Security Standard (BPSS). Please be advised that, at this time, we are unable to consider candidates who require sponsorship or hold a visa of any type.
Our Talent Acquisition Team will be in touch to advise you on the next steps. We have a two-stage interview process for most of our consultants. In certain cases, we may include a third and final stage, which is a conversation with the company Partners. This will only be considered if deemed necessary.
Service Designer employer: Amber Labs
Amber Labs is an exceptional employer that champions a culture of collaboration and innovation, making it an ideal place for Service Designers looking to make a meaningful impact on high-profile government projects. With a strong focus on personal growth, flexible working arrangements, and a commitment to diversity and inclusion, employees are empowered to experiment and thrive in their roles. The company offers competitive benefits, including private medical insurance and a generous leave policy, ensuring a supportive environment for all team members.
StudySmarter Expert Advice🤫
We think this is how you could land Service Designer
✨Tip Number 1
Get to know the company culture before your interview. Amber Labs values collaboration and experimentation, so think about how you can demonstrate your ability to work well in a team and embrace new ideas. Show us that you're not just a fit for the role, but for our vibe too!
✨Tip Number 2
Prepare to discuss your experience with GDS standards and user-centred design. We want to hear about specific projects where you've led service design activities. Bring examples of your service maps and blueprints to showcase your skills – visuals can really make your case stand out!
✨Tip Number 3
Practice your stakeholder engagement skills. Since you'll be working closely with various teams, think of ways to illustrate how you've influenced change in past roles. We love candidates who can communicate effectively and drive collaboration across different functions.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you’re genuinely interested in joining our team at Amber Labs. Let’s make this happen!
We think you need these skills to ace Service Designer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Designer role. Highlight your experience with GDS standards and any relevant government projects you've worked on. We want to see how your skills align with what we're looking for!
Showcase Your User-Centred Design Skills:In your application, emphasise your ability to conduct user research and create user-centred services. Share examples of service maps or blueprints you've developed, as this will demonstrate your hands-on experience in service design.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your skills and experiences.
Apply Through Our Website:We encourage you to apply directly through our website. This helps us streamline the process and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Amber Labs
✨Know Your GDS Inside Out
Make sure you brush up on the Government Digital Service (GDS) standards and guidelines. Familiarise yourself with the key principles and how they apply to service design. Being able to discuss these confidently will show that you’re not just a fit for the role, but also aligned with the company’s mission.
✨Showcase Your User-Centred Approach
Prepare examples of your past work where you’ve successfully designed user-centred services. Be ready to discuss your process for conducting user research and how you’ve collaborated with other designers and stakeholders. This will demonstrate your ability to lead service design activities effectively.
✨Bring Visuals to the Table
Since the role involves creating service maps and blueprints, consider bringing along some visuals from your previous projects. This can help illustrate your thought process and make your contributions more tangible during the interview.
✨Engage in Collaborative Dialogue
Amber Labs values collaboration, so be prepared to engage in discussions about co-designing services. Think of questions or scenarios that encourage dialogue with the interviewers, showcasing your stakeholder engagement skills and your ability to influence and drive change.
