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- Tasks: Lead service delivery and implementation across multiple projects in a secure environment.
- Company: Join Amber Labs, a dynamic team within a Central Government department.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on customer satisfaction and service excellence.
- Why this job: Make a real difference by delivering essential services that impact the community.
- Qualifications: Must hold active SC Clearance and have strong project delivery skills.
The predicted salary is between 55000 - 65000 £ per year.
Amber Labs are seeking a results-driven Service Delivery Manager to join our IT project delivery team within a highly secure Central Government department. Due to the environment of the client, you must hold active SC Clearance that can be transferred. This role is essential to the successful deployment of new services for our clients.
The candidate will need to liaise with teams across the project and the existing service, gaining a deep understanding of the existing service(s), the requirements of the project, and any risks and issues which may impact the delivery. The ideal candidate combines strong project delivery and service management skills with a customer-centric mindset – they will need to work with their delivery managers to ensure that all their implementation activities are delivered on time, within scope, and aligned with customer requirements.
Key Responsibilities- Service Implementation: Work with a variety of stakeholders to implement the new service across multiple workstreams, into the clients ITSM tool (ServiceNow). Including but not limited to: KBAs, SLAs, workflows etc.
- Requirements Analysis: Work with the Lead BA to complete a review of the ‘As-Is’ Service, and undertake a review of the contractual requirements to formulate a ‘To-Be’ Service Model.
- Service Design
Service Delivery Manager employer: Amber Labs
Contact Detail:
Amber Labs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Delivery Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its projects. We want you to be able to discuss how your skills align with their needs, especially around service implementation and project delivery. Show them you’re the perfect fit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources. We suggest focusing on common questions related to service management and customer-centric approaches to really nail that interview.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the right fit for you. Plus, it’s a great way to get noticed by our hiring team directly.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Manager role. Highlight your project delivery and service management skills, and don’t forget to mention any experience with ITSM tools like ServiceNow!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your customer-centric mindset and how you’ve successfully implemented services in the past.
Showcase Your SC Clearance: Since this role requires active SC Clearance, make sure to clearly state your current clearance status in your application. This will help us know you’re ready to hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you into our system quickly!
How to prepare for a job interview at Amber Labs
✨Know Your Stuff
Make sure you have a solid understanding of the existing services and how they relate to the new implementations. Brush up on ITSM tools like ServiceNow, as well as any relevant SLAs and workflows. This will show that you're not just familiar with the role but also genuinely interested in how you can contribute.
✨Showcase Your Project Management Skills
Prepare examples from your past experiences where you've successfully managed projects or services. Highlight your ability to deliver on time and within scope, and be ready to discuss how you handled any risks or issues that arose during those projects.
✨Engage with Stakeholders
Demonstrate your customer-centric mindset by discussing how you've effectively liaised with various stakeholders in previous roles. Be prepared to talk about how you gather requirements and ensure that all parties are aligned throughout the project delivery process.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the specific challenges they face in service delivery, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.