At a Glance
- Tasks: Lead design concepts and service blueprints to enhance customer journeys.
- Company: Amber Labs is a dynamic tech consultancy focused on innovation and collaboration.
- Benefits: Enjoy flexible work, private medical insurance, and 25 days annual leave.
- Other info: Remote work with occasional travel to London; active SC Clearance required.
- Why this job: Join a culture of experimentation and growth while making impactful changes.
- Qualifications: Experience in designing public services and mentoring teams is essential.
The predicted salary is between 43200 - 72000 £ per year.
Location: Hybrid (London / remote), with occasional site visits
About Amber Labs
The digital transformation partner for highly regulated industries.
Our teams deliver digital transformation for organisations operating in complex, highly regulated environments. From securing national borders to supporting critical defence operations, we deliver secure AI, data, cloud and software solutions across high-stakes programmes.
What You’ll Be Doing
We're looking for an experienced Service Designer to join a multidisciplinary team supporting a central government engagement.
You'll help map end-to-end services, uncover user pain points and redesign public-facing and internal journeys that are inclusive, accessible and aligned to user needs. You'll work closely with user researchers, policy experts, interaction designers and developers to ensure the right outcomes are achieved across entire services, not just at the interface level.
This is an opportunity to work on high-impact services where your work will directly contribute to improving how citizens and civil servants interact with vital government services.
You’ll be responsible for:
- Mapping complex service journeys, systems and user touchpoints to identify opportunities for improvement
- Advocating for user needs throughout the design and delivery process
- Facilitating workshops, playback sessions and co-design activities with stakeholders, including senior leaders
- Collaborating on the development and testing of service prototypes
- Working closely with user researchers and analysts to ensure decisions are driven by qualitative and quantitative evidence
- Bridging the gap between policy intent and practical service implementation by designing viable service operating models
- Ensuring services align with GDS Service Standards and accessibility and inclusion best practice
- Taking an end-to-end view of service ecosystems, including digital, offline, operational and third-party components
- Working collaboratively with multidisciplinary teams in agile environments
- Supporting service design activity from discovery through to delivery
What We’re Looking For
You will need:
- Active SC Clearance
- Experience designing services within central government or public sector environments
- Experience working within multidisciplinary agile teams
- Strong experience with journey mapping and service blueprints, including identifying pain points across user flows
- Understanding of how to balance policy, user needs and technology constraints to create deliverable services
- Experience working closely with user researchers, content designers, interaction designers and developers
- Strong workshop facilitation and stakeholder engagement skills
- Confidence working with ambiguity and shaping strategy from discovery through to delivery
- Knowledge of accessibility, inclusion and GDS Service Standards
- Familiarity with tools such as Miro, Lucidchart, Figma and Jira/Confluence
If this role sounds like a good fit but you don’t tick every box, don’t let that stop you. We’d still love to hear from you.
What’s In It For You
We believe benefits should be practical: things that genuinely support your day-to-day, give you flexibility and help you keep developing.
Here are a few of our perks:
- 25 days' annual leave, plus bank holidays
- Private medical insurance with Bupa
- Remote-first working, with access to our Liverpool Street office
- Personal training budget to support your professional development
- Perkbox membership, with discounts across retail, travel, dining and wellness
- Electric Vehicle Scheme after one year of service
- Regular team socials
- Referral scheme offering up to £3,000 for successful hires
- Employer pension contributions
- Your choice of PC or Mac
How We Work
We've worked hard to build a team of people who are experts at what they do. Because of that, we'll trust you to get on with your job and give you the space to do it well. But you'll always have plenty of support around you whenever you need it - whether that's to sense-check an approach, tackle a tricky client challenge, or simply bounce ideas around.
We keep our structure flat and our processes straightforward. If you have a good idea, you'll be encouraged to run with it, and if something could be done better, we'll encourage you to say so. Ultimately, we work with people who take pride in their work, support their team and want to leave things better than they found them.
Learn more about how we work.
Diversity & Inclusion
Amber Labs is an equal opportunities employer, and we're committed to creating an inclusive environment where everyone has the opportunity to do their best work, regardless of background, identity or experience.
If there's anything we can do to make the recruitment process more accessible or comfortable for you, just let our Talent team know, we'll be happy to help!
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Senior Service Designer employer: Amber Labs
Amber Labs is an exceptional employer that champions a culture of collaboration and innovation, making it an ideal place for a Lead Software Developer to thrive. With a focus on personal growth, flexible working arrangements, and a commitment to diversity and inclusion, employees are empowered to take ownership of their projects while benefiting from competitive salaries, performance bonuses, and comprehensive health coverage. The opportunity to work on high-impact government programmes in a supportive environment ensures that your contributions are both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Designer
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Amber Labs for a Senior Service Designer, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Amber Labs before they go live!
We think you need these skills to ace Senior Service Designer
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Senior Service Designer at Amber Labs, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Amber Labs does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Amber Labs. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Amber Labs.
How to prepare for a job interview at Amber Labs
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Amber Labs, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Amber Labs might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Amber Labs!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Amber Labs is looking for.
